Lead Scheduling Specialist

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Coordinate and manage patient appointment scheduling for DME, PAP devices, and oxygen therapy services • Schedule delivery appointments, multi-visit installations, maintenance visits, equipment exchanges, compliance checks, and equipment pickups • Prioritize emergency and urgent requests, including emergency oxygen deliveries, CPAP failures, and urgent equipment replacements • Coordinate after-hours and weekend service delivery when required • Contact patients to confirm appointments, provide delivery windows, and communicate schedule changes or delays • Manage patient scheduling inquiries and provide customer service • Collaborate with physicians’ offices, home health agencies, and hospital discharge planners • Handle cancellations, rescheduling, scheduling conflicts, and appointment-slot optimization • Maintain scheduling records, patient information, and appointment outcomes • Generate scheduling reports and performance metrics for management review • Use scheduling, route optimization, and patient management systems • Update scheduling preferences, delivery instructions, and access requirements • Follow scheduling protocols, support quality assurance, maintain HIPAA and compliance-program requirements • Serve as a subject matter expert, conduct new-hire training, and mentor the team • Perform other related duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Associate’s degree in business administration, Healthcare Administration, or related field preferred • Specialist Level: one (1) year of work-related experience • Senior Level: one (1) year of work-related experience plus two (2) years exact job experience • Lead Level: one (1) year of work-related experience plus four (4) years exact job experience • Experience in healthcare scheduling, customer service, or administrative support preferred • Knowledge of healthcare scheduling best practices, patient care coordination, and medical equipment delivery coordination • Advanced proficiency in scheduling software, route optimization tools, Microsoft Office Suite, and patient management systems • Understanding of DME, PAP, and oxygen therapy equipment and healthcare delivery timelines • Excellent verbal and written communication skills and professional phone manners • Exceptional time management, multitasking, and organizational abilities • Strong analytical and critical-thinking skills and ability to resolve scheduling conflicts • Empathy, patience, professional ethics, adaptability, and customer-service commitment • Ability to work independently with minimal supervision and collaborate with cross-functional teams • Proficiency with computers, office equipment, telecommunications systems, and scheduling software • Ability to manage confidential patient information with discretion • Ability to work occasional extended hours during emergencies or peak periods • Ability to sit for extended periods and occasionally stand, bend, and lift up to 20 pounds

🏖️ Benefits

• New hire training and mentoring opportunities • Compliance training and other education programs • Remote work arrangement