Manager, Patient Services

🔥 37 minutes ago

🇺🇸 United States – Remote

💵 $55k - $60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Lead, manage, recruit, hire, onboard, train, review, and coach a team of patient services representatives • Supervise daily patient services operations, including call handling, order processing, and documentation • Oversee call center operations to ensure optimal performance • Monitor service levels and team KPIs for quality, timeliness, and accuracy • Track and analyze call volumes, hold times, first-call resolution rates, and patient satisfaction scores • Identify operational improvements, process streamlining, and staff development opportunities • Implement performance improvements and best practices based on data-driven insights • Handle escalated patient concerns and service issues and ensure timely resolution • Maintain patient-centered service delivery and high standards of care • Collaborate with clinical, sales, billing, and logistics teams to coordinate care and workflows • Maintain communication between the contact center, company locations, and other departments • Ensure call center compliance with company policies, procedures, and AdaptHealth protocols • Manage information and technical systems within the call center • Stay current with regulatory requirements and industry best practices in patient services

🎯 Requirements

• Associate degree from an accredited college required; bachelor's degree preferred • Minimum 3-5 years of management experience in customer service, call center operations, or healthcare patient services • Healthcare industry experience, particularly in durable medical equipment (DME) or patient services • Proven track record of leading and developing high-performing teams • Strong knowledge of healthcare industry regulations and compliance requirements • Experience with call center metrics, KPI analysis, and performance improvement initiatives • Excellent written and verbal communication skills • Proficiency in customer relationship management (CRM) systems and call center technologies • Strong problem-solving abilities and conflict resolution skills • Advanced proficiency in data analysis and reporting tools • Bilingual capabilities (English/Spanish preferred) • Ability to prioritize and manage multiple projects • Ability to work after non-business hours as needed • Must be able to lift 30 pounds as needed • Must be able to bend, stoop, stretch, stand, and sit for extended periods • Ability to perform repetitive wrist, hand, and finger motions due to extensive computer use