Scheduling Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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AdaptHealth

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2019

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

Logistics • Manufacturing • Healthcare

AdaptHealth is a company that provides healthcare solutions with a focus on respiratory health, sleep health, diabetes health, and wellness at home. With a network of 671 locations in 47 states, AdaptHealth delivers 38,225 home medical supplies each day and holds 2,825 insurance contracts. The company is dedicated to empowering patients to live their best lives, offering products and services such as CPAP machines, oxygen supplies, diabetes supplies, and a variety of medical equipment. AdaptHealth is highly rated by its customers for fast, reliable, and courteous service. They emphasize patient care solutions that integrate seamlessly into daily life, supported by online support and fast shipping services. Their mission is to change lives by providing the necessary healthcare tools to patients nationwide.

📋 Description

• Prioritize and expedite emergency oxygen deliveries, CPAP failures, and urgent replacements • Schedule deliveries, setups, and multi-visit installations for DME, PAP, and oxygen equipment • Arrange maintenance visits, equipment exchanges, compliance checks, and equipment pickups • Coordinate with physicians' offices, home health agencies, and hospital discharge planners • Confirm appointments, communicate delivery windows, changes, and delays, and answer scheduling questions • Handle changes, cancellations, and rescheduling while resolving conflicts and optimizing routes and appointment slots • Maintain accurate records in scheduling, route optimization, and patient management systems • Prepare daily, weekly, and monthly scheduling reports and performance metrics for management • Follow scheduling protocols, support quality initiatives, protect patient confidentiality under HIPAA, complete required training, and comply with the Compliance Program • Perform other related duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Associate's degree in Business Administration, Healthcare Administration, or a related field preferred but not required • One (1) year of experience in healthcare scheduling, customer service, or administrative support • Experience with DME, PAP, patient care, and oxygen therapy is preferred but not required • Excellent verbal and written communication skills, with professional phone manners • Strong computer proficiency and ability to work with software systems • Strong time management and multitasking skills • Work experience in a fast-paced environment • Empathy, patience, and commitment to exceptional customer service • After-hours and weekend coverage when required • Company-conducted background check required for all roles • Compliance with HIPAA and AdaptHealth's Compliance Program • Physical requirements and work-environment demands apply; reasonable accommodations may be available

🏖️ Benefits

• Competitive Compensation and Incentives • Comprehensive Total Rewards & Benefits • Comprehensive medical, dental and vision coverage (eligible first of the month following hire) • 401(k) with company match • Paid Time Off Plans including 6 paid holidays • Employee Stock Purchase Plan • Paid Parental Bonding Leave • Short and Long-term Disability Insurance • Life and AD&D Insurance • Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) • CVS Minute Clinic and Teledoc access • Spousal Advantage Reimbursement Plan • Identity Theft Protection and Legal Plan • Support, Development, and Advancement Opportunities