Senior Manager, Content & Commerce

🔥 0 minutes ago

🏄 California, Missouri, +2 more states – Remote

🏄 California – Remote 🏰 Missouri – Remote 🤠 Texas – Remote ☕ Washington – Remote

💵 $133.9k - $256.5k / year

⏰ Full Time

🟠 Senior

👨🏼‍💻 Content Manager

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Adobe

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

Software • Digital Marketing • Creative Services

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

📋 Description

• Lead practice-level initiatives focused on quality, operational excellence, customer outcomes, and business performance. • Drive organizational transformation, change adoption, and continuous improvement initiatives. • Establish clear priorities and ensure execution against strategic objectives. • Create visibility into business health, risks, opportunities, and performance trends. • Develop and communicate recommendations to senior leadership regarding practice priorities and investments. • Serve as a senior leader during customer escalations and critical account situations. • Drive proactive risk identification, mitigation planning, and customer confidence. • Partner with Sales, Customer Success, Product, Engineering, and Delivery organizations to improve customer outcomes. • Establish a culture focused on prevention rather than recovery. • Drive consistency, governance, and accountability across the practice. • Improve delivery quality, predictability, utilization, and operational performance. • Ensure appropriate inspection, measurement, and follow-through of key initiatives and customer engagements. • Identify inefficiencies and implement scalable improvements. • Lead, coach, and develop managers and senior consultants. • Build leadership depth and succession plans across the practice. • Foster a culture of ownership, accountability, collaboration, and continuous learning. • Drive performance management, career development, and talent planning. • Partner with Product, Engineering, Sales, and Practice leadership to ensure delivery readiness for evolving offerings. • Provide perspective and input on delivery models, customer adoption, enablement, and operational scalability. • Help shape repeatable frameworks, methodologies, and best practices.

🎯 Requirements

• Proven experience leading consulting, professional services, customer success, or delivery organizations. • Demonstrated success leading through ambiguity, organizational change, and business transformation. • Strong executive communication and stakeholder management skills. • Ability to influence and drive accountability across organizations without relying on formal authority. • Experience managing customer escalations and complex stakeholder environments. • Strong business acumen with the ability to connect operational decisions to customer and business outcomes. • Demonstrated ability to create urgency, maintain momentum, and drive execution across teams. • Excellent coaching, leadership, and talent development capabilities.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off • Flexible work arrangements • Professional development