Senior Manager, Technical Account Management

🕒 April 28

🏢🏡 New York City – Hybrid

💵 $147.1k - $243.1k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

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Adobe

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1982

Software • Digital Marketing • Creative Services

Adobe is a leading software company specializing in creative and digital marketing solutions. It offers a wide range of creative apps and services, including industry-standard tools like Photoshop, Illustrator, and Premiere Pro as part of its Adobe Creative Cloud suite. Adobe also provides business solutions such as the Adobe Experience Cloud, which includes marketing automation, analytics, and content management. With a focus on enhancing customer experiences through generative AI and digital asset management, Adobe serves industries like Financial Services, Retail, Media & Entertainment, and more. Adobe is also well-known for its PDF and e-signature solutions, such as Adobe Acrobat and Acrobat Sign, catering to both individuals and businesses.

📋 Description

• Lead a team of Technical Account Managers and Directors supporting Adobe's largest customers • Hire, develop, and retain top talent across functional roles • Encourage outstanding customer experiences and deliver compelling value propositions • Set quarterly individual goals and provide ongoing performance feedback • Understand customer challenges and help overcome them • Partner with Product, Engineering, and other teams to prioritize customer needs • Evaluate key performance indicators to identify trends in organizational health • Advocate for your team and collaborate on process improvements and business objectives

🎯 Requirements

• At least 5 years of people management experience in enterprise-level software support or account management • Experience leading teams in regulated industries like Financial Services, Healthcare, or Government preferred • Core proficiencies in Leadership, Customer Relations, Performance Management, Process Management, Data Analysis, Problem Solving, Effective Communication, Critical Thinking, Business Insight, and Technical Curiosity • Strong organizational and communication skills • Direct experience with Adobe's Content Management Solutions (Workfront, AEM) required • Familiarity with compliance and regulatory frameworks relevant to enterprise customers is a plus.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible work arrangements • Professional development opportunities • Inclusive company culture • Employee assistance programs • Remote work options