Client Success Manager

🕒 May 22

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ADRM

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11 - 50 employees

Risk Management and Security Engineering Consultants, using data to drive risk management decisions.

📋 Description

• Serve as the primary point of contact for strategic client accounts and initiatives • Lead client meetings, program reviews, onboarding sessions, and strategic discussions • Reinforce ADRM’s position as a trusted long-term partner • Support account growth opportunities through relationship management • Help coordinate onboarding timelines, milestones, and deliverables across multiple client deployments • Partner with development and internal stakeholders to help shape appropriate solutions and responses based on client feedback • Build strong working relationships with client stakeholders and internal teams • Support long-term client success by helping ensure a seamless and high-quality client experience • Lead client onboarding sessions, training, and platform walkthroughs • Support clients in understanding and using DEFENDER™ effectively for their operational needs • Help maintain momentum and ensure projects and operational initiatives continue progressing effectively • Identify gaps and proactively help resolve them • Maintain clear documentation, status updates, and reporting • Partner with internal teams to ensure smooth execution and issue resolution

🎯 Requirements

• Bachelor’s degree in Program Management, Communications, Information Systems, or a related field preferred • 5+ years of experience in client-facing program management, implementation, onboarding, or service delivery or equivalent experience • Demonstrated experience supporting multiple accounts or stakeholders simultaneously in a structured, organized way • Strong ability to manage programs end-to-end, including timelines, deliverables, dependencies, and follow-ups • Comfortable working directly with enterprise and/or global clients • Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences • Tech-savvy and comfortable navigating and demonstrating SaaS various platforms • Highly organized, detail-oriented, and proactive in identifying risks and resolving issues • Willingness and ability to travel occasionally for on-site client meetings as needed • Ability to work independently in a remote environment while staying closely connected to internal teams • Able to pass a comprehensive background check

🏖️ Benefits

• ADRM covers 100% of health, dental, and vision insurance premiums for team members and their dependents, ensuring complete support for your well-being and that of your family • Enjoy a robust 401(k) plan that includes a generous company match and profit sharing