Technical Alarm Specialist

🔥 12 hours ago

🏈 Alabama, Arizona, +22 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $19 - $26 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ADT

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1874

🔐 Security

👥 B2C

Security • B2C • Smart Home

ADT is a leading provider of smart home security solutions, offering a wide range of products and services designed to enhance safety and security for homes and businesses. For over 150 years, ADT has been dedicated to protecting communities with 24/7 professional monitoring, advanced security systems integrated with Google Nest products, and customizable packages to suit various needs. Their services include home and business security systems, health and senior safety technologies, and mobile apps that allow users to control and monitor their security systems conveniently.

📋 Description

• Support installation and servicing of customer alarm equipment • Provide over-the-phone assistance troubleshooting and installing equipment through scheduled remote appointments • Understand customers’ security needs and recommend products, security devices, and services • Promote and drive sales of security devices and services • Provide technical assistance to existing customers through scheduled outbound calls • Troubleshoot and install ADT products and services • Communicate technical issues and resolutions clearly • Educate customers on system functionality • Identify additional security and home automation solutions • Address landline and cell/radio communication failures • Troubleshoot peripheral security devices, including sensors, glass break detectors, motion detectors, and life safety equipment • Troubleshoot Honeywell, Ademco, DSC, IQ, and Command system trouble conditions • Troubleshoot doorbells, thermostats, garage door controls, Z-Wave devices, and Wi-Fi extenders • Resolve camera issues such as offline cameras, recording failures, black screens, and unsaved clips • Educate customers and set up applications including ADT Pulse, Alarm.com, ADT+, and Google Home

🎯 Requirements

• High school diploma or equivalent required • At least 1 year of technical service experience required • Strong technical aptitude • Excellent problem-solving skills • Ability to handle multiple tasks efficiently • Private, quiet, distraction-free home work area meeting company standards • Adequate internet bandwidth to perform the role • One year of home security systems technician experience highly preferred • Some college credits or a degree preferred

🏖️ Benefits

• Work remotely from home • Career growth through a tiered specialist program • Continuous learning and development • Healthcare benefits • 401(k) plan and company match • Short-term and long-term disability coverage • Life insurance • Wellbeing benefits • Paid time off, accruing up to 120 hours in the first year • 6 paid holidays • Best-in-class onboarding training • Supportive and collaborative team environment

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