Technical Alarm Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +22 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🌾 North Dakota – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote 🦬 Wyoming – Remote

💵 $19 - $31 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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ADT

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1874

🔐 Security

👥 B2C

Security • B2C • Smart Home

ADT is a leading provider of smart home security solutions, offering a wide range of products and services designed to enhance safety and security for homes and businesses. For over 150 years, ADT has been dedicated to protecting communities with 24/7 professional monitoring, advanced security systems integrated with Google Nest products, and customizable packages to suit various needs. Their services include home and business security systems, health and senior safety technologies, and mobile apps that allow users to control and monitor their security systems conveniently.

📋 Description

• Support installation and servicing of customer alarm equipment • Provide over-the-phone technical assistance through scheduled remote appointments • Engage customers to understand security needs and recommend products • Promote and drive sales of security devices and services • Provide technical assistance to existing customers through scheduled outbound calls • Troubleshoot and install ADT products and services • Clearly communicate technical issues and resolutions • Demonstrate knowledge of ADT products and services • Educate customers on system functionality • Identify additional security and home automation solutions • Troubleshoot landline and cellular/radio communication failures • Troubleshoot peripheral security devices, including sensors, detectors, and life-safety equipment • Resolve trouble conditions on Honeywell, Ademco, DSC, IQ, and Command systems • Troubleshoot doorbells, thermostats, garage door controls, Z-Wave devices, and Wi-Fi extenders • Resolve camera issues, including offline cameras, recording failures, black screens, and unsaved clips • Educate customers and set up applications including ADT Pulse, Alarm.com, ADT+, and Google Home

🎯 Requirements

• High school diploma or equivalent required • Some college credits or a degree preferred • At least 1 year of technical service experience required • Strong technical aptitude • Excellent problem-solving skills • Ability to handle multiple tasks efficiently • One year of home security systems technician experience highly preferred • Private, quiet, distraction-free work area meeting company standards • Adequate internet bandwidth to perform the role • Must live in one of the listed states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin, or Wyoming

🏖️ Benefits

• Work from home flexibility • Career growth through a tiered specialist program • Continuous learning and development • Healthcare benefits • 401(k) plan and company match • Short-term and long-term disability coverage • Life insurance • Wellbeing benefits • Paid time off, accruing up to 120 hours in the first year • 6 paid holidays • Best in class onboarding training • Supportive and collaborative team environment