Advantmed
1001 - 5000 employees
Founded 2005
💼 Consulting
🛡️ Insurance
📦 Logistics
💰 Venture Round on 2016-12
Consulting • Insurance • Logistics
Advantmed is a company that specializes in providing integrated solutions to healthcare organizations, aiming to enhance the performance of health plans and providers. The company focuses on key areas such as risk adjustment, quality improvement, and health assessments, using its Elevate^ platform to deliver real-time data visibility and insights. With a commitment to market-leading accuracy, flexibility, and transparency, Advantmed partners with healthcare clients to improve outcomes, financial performance, and data accuracy. Their comprehensive services cater to both health plans and providers, enhancing member engagement, identifying care gaps, and ensuring accurate reimbursement and care delivery.
Contact Center Representative
🕒 July 29
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Advantmed
1001 - 5000 employees
Founded 2005
💼 Consulting
🛡️ Insurance
📦 Logistics
💰 Venture Round on 2016-12
Consulting • Insurance • Logistics
Advantmed is a company that specializes in providing integrated solutions to healthcare organizations, aiming to enhance the performance of health plans and providers. The company focuses on key areas such as risk adjustment, quality improvement, and health assessments, using its Elevate^ platform to deliver real-time data visibility and insights. With a commitment to market-leading accuracy, flexibility, and transparency, Advantmed partners with healthcare clients to improve outcomes, financial performance, and data accuracy. Their comprehensive services cater to both health plans and providers, enhancing member engagement, identifying care gaps, and ensuring accurate reimbursement and care delivery.
📋 Description
• Conduct outbound survey calls to members who were scheduled for in-home health risk assessments. • Ensure that the member understands the purpose of the call and feels comfortable providing honest feedback. • Ask structured questions to gather insights on the member's experience, focusing on satisfaction with scheduling, communication, and the assessment process. • Probe for any additional comments or suggestions that could enhance future experiences. • Accurately record responses, insights, and any actionable feedback into the contact center’s database or survey platform. • Identify and flag any negative feedback, urgent issues, or requests for follow-up assistance to the appropriate departments.
🎯 Requirements
• Applicants must be eligible to work and perform their job responsibilities within the United States. • A key prerequisite for effectively fulfilling this role is having a Windows-based laptop/desktop with video-calling capabilities
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