Senior Training Specialist

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Advarra

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1983

☁️ SaaS

🤖 Artificial Intelligence

Healthcare • SaaS • Artificial Intelligence

Advarra is a provider of integrated technology and services for clinical research, combining institutional review and compliance services with software platforms to support the full clinical trial lifecycle. The company offers ethics review services (IRB, IBC, DMC, endpoint adjudication), site enablement and research staffing, and a suite of cloud products — including eRegulatory, eConsent, eSource/EDC, CTMS and study design tools — plus an AI-powered operational intelligence engine (Braid) to streamline trial start-up, enrollment, and operations. Advarra serves sponsors, CROs, research sites, and institutions with a focus on patient protection, regulatory compliance, and accelerating trial outcomes.

📋 Description

• Develop and deliver professional training events for customers and internal employees; demonstrate expertise in our software products as well as an understanding of customer workflows and unique configurations • Create and update training documentation, which includes training manuals, assessments, diagrams, PowerPoints, and other supporting materials • Serve as designated product owner for at least one Advarra technology product and be responsible for ensuring all training materials are updated to match the product release schedule • Become a software expert in multiple Advarra software application(s); stay up-to-date on new features and version changes • Develop an understanding of the clinical trial industry, including typical customer processes and standard operating procedures; provide guidance and share best practices with customers • Assist with administration of our Learning Management System, including advanced user access support across all LMS portals • Serve as an internal consultant to analyze teams’ training needs; suggest and lead projects to improve internal training and meet teams’ needs • Identify ways to improve existing training processes; suggest changes to enhance the customer and internal stakeholders’ training experience with Advarra • Conduct both in-person and web-based training events • Collaborate with eLearning team to develop new training offerings for various audiences and products • Provide product demonstrations to support the needs of the existing customer base and the business development team • Observe training sessions and provide feedback to other trainers, to help them develop new skills and strategies for training adults on software products • Be an active member of the Advarra community by preparing and conducting sessions for large groups at our industry conferences and regularly posting and responding in the community forum • Demonstrate responsiveness and sense of urgency in all customer interactions • Document bugs discovered in the system for future development • Regularly incorporates feedback into updating training offerings and documentation • Perform other job-related duties as assigned

🎯 Requirements

• Bachelor’s degree; equivalent relevant work experience may be considered in lieu of educational requirement • 5+ years of training experience • Experience conducting effective and comprehensive training for software or other technical tools • Experience conducting virtual training via specialized tools such as Zoom, Adobe Connect, Teams, etc. • Experience in confidently delivering training virtually and in a traditional classroom setting

🏖️ Benefits

• Health coverage • Paid holidays • Variable bonus eligible