Support Engineer

Job not on LinkedIn

🕒 April 20

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Aerospike

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🔌 API

🤖 Artificial Intelligence

☁️ SaaS

API • Artificial Intelligence • SaaS

Aerospike is a distributed NoSQL database known for its high-speed, low-latency read and write operations, delivering millisecond response times. It is designed to handle massive amounts of streaming data from a variety of sources, making it suitable for applications that require real-time analytics, caching, session management, and AI-driven solutions. Aerospike supports various data models, including key-value pairs and JSON documents, enabling developers to efficiently manage complex datasets while maintaining high performance and scalability.

📋 Description

• Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem). • Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement. • Participate in real-time customer remediation efforts and live incident resolution. • Act as a customer advocate to ensure timely and accurate issue resolution. • Support enterprise customers with mission-critical systems and real-time data use cases. • Assist with new deployments, configuration guidance, and performance tuning. • Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities. • Contribute to a collaborative, agile, and globally distributed support team.

🎯 Requirements

• Proven experience (3 –5 years) in technical support, systems engineering, or related roles. • Deep proficiency with Linux (certification is a strong plus). • Solid understanding of distributed systems and high-availability environments. • Hands-on experience with NoSQL or similar database platforms (Aerospike experience is a bonus). • Familiarity with hybrid and cloud infrastructure (AWS preferred). • Excellent problem-solving and diagnostic skills; ability to troubleshoot complex technical issues. • Strong written and verbal communication skills. • Comfortable in a dynamic environment; self-starter with a growth mindset. • Participate in on-call rotation for after-hours, holiday, and weekend support coverage

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options