Support Engineer

🕒 April 20

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 51%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Freshpaint

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏥 Healthcare

💼 Consulting

⚕️ Healthcare Insurance

Healthcare • Consulting • Healthcare Insurance

Freshpaint is a healthcare privacy platform that empowers healthcare companies to leverage advanced marketing tools while remaining compliant with privacy regulations such as HIPAA. The platform replaces unsafe tracking technologies with a Business Associate Agreement (BAA) protected system to ensure that sensitive data is not shared with non-compliant tools. Freshpaint offers features that block sensitive data by default, secure server-side connections, and provide a complete anonymous view of the customer journey. This solution is designed to assist healthcare marketers in achieving high performance marketing without compromising patient privacy.

📋 Description

• Own and drive customer issues to resolution end-to-end • Troubleshoot and resolve complex technical issues across the stack • Investigate application behavior using Go, TypeScript, and SQL • Analyze system architecture and code to identify root causes • Partner cross-functionally with Engineering, Customer Success, and Account teams • Support customers across the full lifecycle, including onboarding and ongoing usage • Communicate technical issues clearly to technical and non-technical audiences • Create and maintain internal runbooks and customer-facing documentation • Surface customer feedback and insights to inform product improvements • Serve as a frontline technical expert helping customers navigate and troubleshoot a complex privacy-first healthcare data platform

🎯 Requirements

• Must be located within the United States; Freshpaint only hires within the US • Must have at least 2 years of technical support experience at a SaaS company • 2+ years in a technical support, solutions engineering, or software engineering role • 2+ years in a customer-facing position • Ability to read and write code; Go and JavaScript/TypeScript preferred • Experience troubleshooting across frontend and backend systems • Strong analytical and problem-solving skills with a self-service mindset • Clear and effective communication across a range of audiences • Highly organized and able to manage multiple issues and priorities simultaneously • Customer-first mindset with strong empathy and ownership • Familiarity with databases and SQL • Familiarity with debugging production environments • Experience working with SQL and data-heavy systems • Background collaborating closely with Product and Engineering teams • Contributions to technical documentation, help centers, or knowledge bases • Must address current or future need for employer sponsorship to legally work within the United States

🏖️ Benefits

• Competitive pay • Generous equity • Half-day Fridays, every Friday • 16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave) • Flexible PTO with a required 2-week minimum • Top-tier health, dental & vision (100% covered for you, 80% for dependents) • Intentional & engaging company offsites