Director, Accounts Management

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $243.8k - $350k / year

⏰ Full Time

🔴 Lead

👔 Director

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Lead with strategy, develop exceptional teams, and shape how Affirm grows and strengthens long-term merchant partnerships. • Set the vision and strategy for Account Management across a portfolio of large, complex merchant partners, aligning team priorities to company and commercial goals • Lead and develop a high-performing organization through team members, driving accountability, strategic alignment, and scalable execution across the portfolio • Drive portfolio performance across retention, growth, product adoption, operational health, and long-term partnership value • Navigate complex and ambiguous business challenges, balancing merchant needs, operational realities, and Affirm’s long-term strategic priorities • Build trusted relationships with executive stakeholders at strategic merchants and serve as a senior strategic partner on complex decisions, escalations, portfolio prioritization, and operational execution • Influence broader commercial strategy and organizational priorities through insights gathered from strategic merchant partnerships, portfolio trends, and market dynamics • Establish scalable operating models, business rhythms, and performance frameworks that improve organizational effectiveness and customer experience • Partner cross-functionally with Product, Sales, Marketing, Analytics, Risk, Finance, and Operations leaders to deliver merchant and business outcomes at scale

🎯 Requirements

• 12+ years of experience in account management, strategic partnerships, customer success, business development, consulting, or related commercial leadership roles • Experience influencing organizational strategy, operating models, and cross-functional decision-making in multi-layered customer-facing organizations in high growth or complex environments • Demonstrated ability to build alignment across cross-functional teams and navigate competing priorities with clarity and empathy • Proven ability to shape strategy, influence senior stakeholders, and drive measurable business outcomes across large enterprise partnerships • Strong business judgment and analytical thinking, with experience solving complex, undefined problems and making decisions with long-term impact • Exceptional communication and relationship-building skills, including experience engaging with executives, negotiating priorities, and influencing without direct authority • Experience in fintech, payments, commerce, SaaS, or other technology-driven industries is preferred

🏖️ Benefits

• Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents • Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses • Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge • ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount