Senior Technical Account Manager – Strategic Alliances

🔥 0 minutes ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

💵 $146k - $225k / year

⏰ Full Time

🟠 Senior

🧑‍🔧 Technical Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Affirm

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

💳 Fintech

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2021-01

Fintech • B2C • eCommerce

Affirm is a financial technology company that offers a 'Buy Now, Pay Later' service, allowing consumers to make purchases and pay for them over time with flexible payment plans. Affirm eliminates hidden fees and compound interest, providing clear terms and conditions for its users. The company also offers the Affirm Card, a debit card that allows users to request to pay over time for larger purchases or pay in full for smaller ones. Affirm partners with various retailers across multiple categories, including electronics, apparel, and travel, providing customers with the convenience of paying over time at checkout both online and in physical stores. Affirm's services are integrated with Apple Pay, enabling customers to make payments seamlessly from their iPhone or iPad.

📋 Description

• Own operational technical account management across Affirm’s strategic alliance portfolio, including alerting, monitoring, troubleshooting, and technical inquiries • Deliver against SLAs and proactively surface technical risks • Investigate issues and perform root-cause analysis across logs, queries, and integration data • Own issue resolution end to end and escalate to cross-functional partners or executives when needed • Drive technical initiatives with internal and merchant stakeholders for launches, expansions, promotions, product adoption, and integration optimization • Design and deliver high-scope custom integration solutions based on Affirm’s standard integrations • Act as technical lead for internal projects and execute project roadmaps • Create and update playbooks, runbooks, alerting, and UAT certification plans • Partner with Product and Engineering to prioritize projects and influence the roadmap as the merchant voice • Mentor less-experienced TAMs and contribute to interviewing and team development • Progressively assume end-to-end ownership of a dedicated strategic alliance account book over the first 6–12 months

🎯 Requirements

• At least six years in a technical, external-facing role such as Technical Account Management, Solutions/Partner Engineering, or Solutions Architecture • Experience owning the operational health of technical accounts and delivering against SLAs • Proven ability to run alerting, monitoring, troubleshooting, and technical inquiries across accounts • Ability to independently scope and deliver complex, open-ended technical work • Strong project management and follow-through • Deep understanding of RESTful APIs, webhooks, and HTTP • Hands-on experience with Postman for debugging and validating integrations • Experience in API integrations and designing custom solutions • Ability to read and understand production-level HTML, JavaScript, and SQL; ideally Python or another server-side language • Ability to author novel queries to diagnose merchant or system issues • Experience with browser developer consoles, log analysis, observability platforms such as Snowflake and Chronosphere, and ticketing systems such as Jira and Notion • Excellent verbal and written communication • Ability to tailor explanations to technical and non-technical audiences • Ability to develop relationships with technical decision-makers and secure written consensus on integration milestones • Demonstrated ability to mentor teammates, establish best practices, and lead technical initiatives • Familiarity with payments ecosystem, web/mobile application architecture, e-commerce platforms, payment gateways, or in-store point-of-sale systems is nice to have

🏖️ Benefits

• Equity rewards may be included in total compensation • Monthly stipends for health, wellness, and tech spending • 100% subsidized medical coverage for employees and dependents • Dental and vision coverage for employees and dependents • Flexible time off • Generous holiday calendars • Employee stock purchase plan (ESPP) with discounted Affirm stock • Remote-first flexibility • In-person onboarding experience • Inclusive interview process with accommodations for candidates with disabilities