Performance Manager

🔥 13 hours ago

🌵 Arizona, California, +11 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🐊 Florida – Remote 🌽 Illinois – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🎸 Tennessee – Remote ⚔️ Virginia – Remote

💵 $80k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

👔 Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Agero, Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1994

🛡️ Insurance

📦 Logistics

🚗 Transport

Insurance • Logistics • Transport

Agero, Inc. is a leader in the driver assistance industry, providing a comprehensive suite of solutions including roadside assistance, accident management, and an electric vehicle experience. The company serves a wide range of industries including automakers, insurance providers, and service providers. Agero's solutions are powered by their intelligently designed platform, SWOOP, which enhances transparency and real-time communication. With over 115 million drivers protected annually and partnerships with top insurance carriers, Agero is dedicated to transforming the driving experience through digital innovations and strategic partnerships.

📋 Description

• Create and manage the overall service delivery strategy for all services within an assigned network zone • Improve service delivery metrics and customer satisfaction while reducing costs • Perform root cause analysis to identify underperforming markets • Execute strategies to improve performance metrics • Foster partnerships with key providers through education on best practices • Manage providers to meet assigned performance metrics for all services • Coordinate competitive intelligence and market feedback on essential issues • Implement master strategies and action plans to improve CSI and reduce claims expense • Coach service providers on overall performance within the assigned zone • Communicate product and process changes to individual providers • Build and maintain relationships with clients, OEM dealers, insurance agents, and service providers • Coordinate and complete targeted proactive analyses for network performance

🎯 Requirements

• 2-4 years of related supplier or asset management and/or procurement related experience • Previous service experience in service delivery is a plus • Strong analytical, communication and relationship building skills are a requirement • Flexibility and up to 20% travel required • Service Oriented/Internal Customer Service • Decision Making • Problem Solving • Focus on Results • Resiliency • Conflict Resolution • Must be currently authorized to work in the United States on a full-time basis • Position is not eligible for employer visa sponsorship now or in the future

🏖️ Benefits

• Healthcare, dental, vision, disability, life insurance, and mental health benefits for associates and their families • 401(k) plan with company match • Tuition assistance • Flexible time off • Paid sick leave • Ten paid holidays annually • Parental planning benefits • Bonus/Incentive Programs • Company-paid travel arrangements and expenses for initial onboarding in Medford, if required