Field Service Engineer

Job not on LinkedIn

🕒 May 1

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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AGFA HealthCare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

AGFA HealthCare is a division of the Agfa-Gevaert Group, headquartered in Mortsel, Belgium. The company specializes in Enterprise Imaging, Imaging IT, and Medical Imaging IT, aiming to enhance workflow and efficiency in healthcare technology. AGFA HealthCare focuses on innovations that help professionals maintain concentration and effectiveness in their work environments, ultimately aiming to improve patient care in hospital and healthcare settings.

📋 Description

• Responsible for the installation and repair of assigned Agfa products, to include safety verification of electrical and environmental factors at customer site. • Testing of product to ensure functional operation. • Verification of operating performance with customer. • Review of the basic operational functions with the customer to meet our training obligation at installation. • Performs preventive maintenance and repair functions on assigned SMA. • Maintains regular communications with Regional Manager to provide prompt escalation to difficulties and ensure customer satisfaction. • Documents service calls, expenses and time reports on a daily basis and submit to zone office on a weekly basis according to established procedures. • Responsible for parts ordering and returning repairable spare parts components. • Ensures the service ready condition of service aids, tools and diagnostic equipment. • Maintains close contact with scheduler to meet all response time and uptime commitments. • Promotes all Agfa offerings (i.e. System Maintenance Agreements, Professional Services, Products).

🎯 Requirements

• Minimum of an associate degree in electronics technology or equivalent. • Minimum 2-3 years’ experience in a high-tech field, printing, publishing, and/or inkjet environment. • Strong Communication skills both written and verbal. • Problem Analysis & Judgment • Self-awareness and self-motivating • Knowledge of the Graphics, Inkjet, Printing/Publishing Market an asset • Strong customer service & support principals • Experience and understanding of remote diagnostics.

🏖️ Benefits

• Dynamic global organization with a history of innovation and strong product portfolio. • Challenging environment combined with a supportive management structure. • Career development and growth. • Competitive salary and benefit package. • Friendly work environment surrounded by dedicated and professional colleagues.