Commercial CRM Product Improvement Lead

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $119.2k - $223.5k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

💰 $500M Post-IPO Debt on 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Partner with commercial stakeholders to understand operational challenges, business objectives, and points of inefficiency. • Gather, document, and prioritize business requirements, process needs, data dictionaries, and user stories. • Advise functional leaders on Salesforce capabilities, including automation, reporting, workflow, and data visibility. • Translate business requirements into functional specifications, solution concepts, acceptance criteria, and delivery plans. • Facilitate discovery sessions, process mapping, solution design discussions, and stakeholder reviews. • Identify process gaps, dependencies, risks, and opportunities for standardization, simplification, and automation. • Coordinate product readiness, delivery plans, priorities, dependencies, risks, and stakeholder communications. • Manage the detailed product backlog and coordinate business acceptance within delegated scope. • Partner with technical resources on development, testing, deployment, and operational support. • Coordinate user acceptance testing, release readiness, implementation activities, and post-release follow-up. • Triage incoming requests, assess business impact, identify root causes, and drive resolution of functional questions and authorized routine tasks. • Support optimization of Salesforce and related commercial technology platforms. • Identify and prioritize technical debt, data quality issues, workflow inefficiencies, and system improvement opportunities. • Maintain operational documentation, support procedures, knowledge resources, and system-related process information. • Partner with IT and support teams on release support, knowledge transfer, training, and escalation processes. • Support data governance, exception monitoring, cleansing, validation, deduplication, reporting, and analysis.

🎯 Requirements

• Bachelor’s degree in Business Administration, Information Systems, Operations, or a related field. • 8+ years of experience in Business Analysis, Commercial Operations, Business Systems, Process Improvement, or Agile Project Delivery in fast-paced enterprise environments. • Hands-on Salesforce administration experience within an approved permission model paired with expertise in business requirements analysis, process design, data mapping, and field-level testing. • Strong track record managing Agile sprint execution, Jira boards, user acceptance testing (UAT), and cross-functional project deliverables. • Experience leveraging enterprise-approved AI tools and services and AI-assisted development to streamline business workflows and system design. • Demonstrated ability to create structured training programs, standard operating procedures, and enablement assets that accelerate user onboarding and adoption. • Strong ability to bridge technical and business audiences, translating complex system concepts into clear, actionable guidance and tailoring communication to the needs of executive stakeholders, functional leaders, and end users. • Salesforce Certified Administrator required. • Excellent cross-functional collaboration and communication skills, with a proven ability to bring structure to ambiguous operational challenges. • Salesforce Certified Agentforce Specialist and/or Project Management certifications strongly preferred.

🏖️ Benefits

• Eligibility for bonus • Stock • Benefits • Option to work remotely

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