Program Administrator

🔥 0 minutes ago

🏄 California, Massachusetts – Remote

🏄 California – Remote 🍂 Massachusetts – Remote

💵 $32 - $50 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Agilent Technologies

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1999

🍽️ Food & Beverage

🏥 Healthcare

💼 Consulting

💰 $500M Post-IPO Debt on 2019-09

Food & Beverage • Healthcare • Consulting

Agilent Technologies is a global leader in the field of analytical and laboratory instruments. The company offers a diverse range of products and solutions, including gas and liquid chromatography, mass spectrometry, lab supplies, and software and informatics. Agilent serves various industries, such as biopharma, food and beverage testing, clinical diagnostics, and environmental testing. Additionally, Agilent provides comprehensive services for lab management, maintenance, and instrument repair. They focus heavily on advancing science through sustainable solutions and supporting genomics, pathology, and cancer research with advanced technologies.

📋 Description

• Work with assigned customers, service vendors, and others to meet customer service requirements • Schedule preventive maintenance and repair services • Ensure service requests are acted on in a timely manner • Respond to customer requests and inquiries • Schedule on-site repair for contract, warranty, and trade requests • Schedule preventive maintenance and compliance services • Maintain and use accurate coding standards to ensure data accuracy • Own support delivery for assigned customers • Communicate with customers, set expectations, address expectation issues, and provide call-status updates • Handle customer feedback and communication • Communicate with and lead schedules with third-party service providers • Develop customer relationships requiring tact, persuasion, and negotiation • Contact external and internal customers at all levels • Escalate customer issues to Support Management • Solve problems of varying complexity involving multiple departments • Manage services end-to-end • Understand service-management asset delivery needs, service levels, and costs • Run third-party service delivery within customer systems and processes • Report and supervise third-party delivery and costs • Recommend delivery and cost improvements that meet needs and requirements • Recommend vendors, administer procurement functions, and report costs as needed

🎯 Requirements

• Degree or equivalent combination of education and experience • At least 3+ years of meaningful experience for entry to this level • Experience using Customer Database Systems • Previous experience working in a GMP environment (Preferred but not required) • Knowledge of GxP guidelines and requirements (Preferred but not required) • Vital planning and interpersonal skills • Previous experience scheduling service events • Excellent communication skills • Proven efficiency working in a team environment • Proven ability to optimally advise the actions of others • Ability to work with team members remotely • Excellent keyboarding skills and knowledge of PC applications, including Microsoft and SAP products • Understand and apply appropriate quality improvement processes • Must align with all customer site access requirements, including GMP training and medical requirements • Shown ability to adjust quickly to process and policy changes • Must be available for occasional travel, including overnight training and other Agilent activities

🏖️ Benefits

• Eligibility for bonus • Stock • Benefits • Option to work remotely • Occasional travel, including overnight training and other Agilent activities