Field Service Technician

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🌾 Iowa, Texas, +1 more states – Remote

🌾 Iowa – Remote 🤠 Texas – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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AiGent

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2025

⚡ Energy

☁️ SaaS

🤝 B2B

Energy • SaaS • B2B

AiGent is a company that provides a software platform to monitor and manage onsite backup generators, connecting them to electricity markets. It offers real-time visibility, automated control, load cycling and reporting to ensure generators are maintained, monetize underused assets, reduce energy costs, and support business continuity for commercial and institutional customers.

📋 Description

• Install, configure, and commission generator monitoring and control hardware at customer facilities, ensuring proper integration with both the electrical hardware layer (wiring, sensors, ATS, metering) and controls layer (gateways, relays, communication protocols) • Perform site assessments and pre-installation surveys to determine hardware requirements, wiring paths, panel access, and connectivity options at each facility • Scale your knowledge and efforts with strong communication across multiple projects and stakeholders • Execute all phases of on-site installation work: mounting hardware, running and terminating low-voltage wiring, connecting to generator control panels and ATS, and configuring network/communication links • Validate hardware functionality and data connectivity post-installation, troubleshooting wiring, signal, or communication issues before sign-off • Serve as the hands-on technical expert during customer kickoffs and site visits, translating project plans into accurate field installations • Coordinate on-site with customer facility staff, utility representatives, and third-party electrical contractors to ensure safe, code-compliant installations • Diagnose and repair hardware and connectivity issues in the field, using established troubleshooting protocols and escalating to engineering when needed • Maintain accurate installation documentation: wiring diagrams, as-built records, device configurations, and site-specific notes • Follow and help refine standardized installation and commissioning protocols to improve consistency and speed across sites • Provide field feedback to the engineering team on hardware design, installation challenges, and opportunities to improve reliability or ease of deployment • Support the hardware alerting system by verifying sensor/controls placement and confirming alert triggers function correctly post-install • Build relationships with on-site utility personnel and third-party contractors to support smooth, repeatable installations • Maintain a customer-centric approach on every site visit, ensuring minimal disruption to facility operations • Travel to customer sites as needed to complete installations, troubleshoot issues, and support commissioning

🎯 Requirements

• Strong alignment with AGent values and mission • Electrical or electronics technician certification, associate degree, or equivalent hands-on field experience • 3+ years of experience installing or servicing electrical, controls, or low-voltage systems (generator, ATS, or power industry experience strongly preferred) • Hands-on experience with generator systems and automatic transfer switches (ATS) — installation, wiring, or troubleshooting • Working knowledge of controls hardware: PLCs, gateways, relays, sensors, or similar monitoring/communication devices • Comfortable reading electrical schematics and wiring diagrams • Demonstrated aptitude for field troubleshooting and problem-solving under real-world site conditions • Exceptional attention to detail and self-initiative when working independently on-site • Ability to communicate technical issues clearly to customers, contractors, and internal teams • Comfortable working around live electrical panels and following proper safety protocols (familiarity with NEC/NFPA 70E a plus) • Demonstrated desire for continuous learning and improvement • Role requires regular travel to customer sites; strong preference for someone located in midwest or nearby states • Valid driver's license and ability to travel to customer sites as needed (may include overnight travel)

🏖️ Benefits

• Competitive base salary, performance bonus, and early-stage equity • 100% employer-paid Health, Dental, and Vision premiums for full-time employees • Two health plan options: traditional plan with FSA, or HDHP with company-funded HSA • Basic Term Life Insurance + voluntary insurance options • Flexible PTO • Fully remote — work from anywhere in the U.S. • Direct access to the founding team and real ownership of your work from day one • A front-row seat to the energy transition