Global Law Enforcement Operations Enablement Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $150k - $185k / year

⏰ Full Time

🟠 Senior

🔴 Lead

⚙️ Operations

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• As the Enablement Manager for LEOps you will directly support the teams that deliver Airbnb’s response to criminality and serious safety threats to our users and communities. • Law Enforcement Response Team: This team owns Airbnb’s response to lawful requests for user data from police, courts, and authorised government agencies. The Enablement Manager is responsible for ensuring that the team can process requests accurately, on time, and in line with Airbnb's policies and applicable privacy laws. • Global Threat Assessment Program: GTAP is Airbnb's internal team responsible for assessing and responding to serious safety concerns during ongoing bookings. The Enablement Manager is responsible for ensuring that the team have the best tools, processes and training and that the global director has the best visibility and insights to ensure consistent high quality outcomes. • Work with Risk Management, Tooling, and Ops Development to evolve LEOps’ operating framework: standards, workflows, tooling, training and quality performance. • Monitor and report on key performance indicators across the program: case volume and throughput, time-to-resolution by severity tier, SLA adherence, and team quality scores. • Identify insights into operational gaps and risk vulnerabilities within LEOps and across Airbnb’s global operations develop options to mitigate them.

🎯 Requirements

• 8+ years of experience in complex, data driven delivery operations, with at least 3 years leading operational development. • A strong safety background: you have led or supported globally distributed teams delivering complex operations within Trust and Safety. • Proven program-building experience: you have established case management systems, workflows, process, SLAs, and QA processes, not just operated within existing ones. • Subject matter expertise in global data privacy laws affecting disclosures to law enforcement, and an established network across law enforcement and government authorities. • Metrics and operational fluency: you have defined KPIs, built reporting, and used data to drive decisions and demonstrate program value to senior leadership. • Enabled performance management across a matrixed, globally dispersed organization spanning multiple geographies, languages, and time zones. • Executive presence with outstanding written, verbal, and presentation skills, and the ability to brief senior executives on sensitive, complex matters clearly and concisely. • Ability to build partnerships and work collaboratively and cross-functionally in a fast-paced environment where life safety is the top priority. • Demonstrable commitment to Airbnb's core values.

🏖️ Benefits

• this role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.