Process Strategy and Optimization Lead

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $106k - $125k / year

⏰ Full Time

🟠 Senior

🧐 Strategy

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Drive operational excellence across key programs which tie directly with the topline goals of the fraud and safety operations team. • Lead end-to-end process improvement efforts through business case development, establishing measurement systems, root cause analysis, developing and launching innovative solutions, and establishing control and feedback mechanisms to ensure solutions stick. • Translate business and operational requirements to cross functional stakeholders across our platform product, tools. policy, engineering, and shared services teams. • Achieve strategic alignment across cross-functional stakeholders to ensure operational goals are embedded in system design, roadmap prioritization, and delivery plans. • Identify opportunities for process improvement and innovation, grounded in operational data, customer insights, and market trends. • Act as a subject matter expert on workflows, tools, and processes across Fraud and Safety Operations domains, while staying informed about emerging technologies and industry best practices. • Thoughtful application and execution of AI into our operations teams, to minimize waste, streamline process, and drive consistency in delivery. • Lead cross-functional project teams to deliver initiatives on time and within budget; manage dependencies, communicate risks, and ensure successful adoption. • Champion continuous improvement, fostering Lean and Six Sigma principles through training, mentoring, and hands-on leadership of improvement projects. • Define and track Key Performance Indicators (KPIs) across functional domains to measure impact and identify areas for optimization. • Promote a data-driven culture, ensuring decisions are informed by robust analytics and operational insights.

🎯 Requirements

• Bachelor’s or Master’s degree in Engineering, Science, or a related field (Management consulting, Industrial engineering, or similar background is preferred). • 6+ years of experience driving operational excellence across large-scaled operations, with a proven track record of results. • Demonstrated success driving continuous improvement and operational optimization in complex, global organizations. • Strong data-driven problem-solving skills, with proven experience in defining and measuring KPIs. • Experience implementing quality assurance frameworks and process governance to maintain high operational standards. • Proven ability to influence cross-functional teams and senior stakeholders in a matrixed environment. • Strong organizational, project management, and stakeholder communication skills. • Demonstrated ability to manage multiple priorities and deliver results in fast-paced environments. • Self-starter with a high degree of ownership, initiative, and autonomy. • Lean/Six Sigma Black Belt, PMP certification or comparable is a plus.

🏖️ Benefits

• This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.