Senior Guest Community Engagement Manager – Guest Advisory Board

Job not on LinkedIn

🔥 1 hour ago

🇺🇸 United States – Remote

💵 $192k - $240k / year

⏰ Full Time

🟠 Senior

👫 Community Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

✈️ Travel

📦 Logistics

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

Travel • Logistics • eCommerce

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Lead and operate Airbnb's guest-facing Community Voice programs end-to-end • Establish and grow the first guest advisory group • Develop strategy and execute new community programs • Grow and engage Airbnb's guest community through global workshops, insight sessions and pilots • Manage guest advisory board selection, vetting, onboarding, offboarding, feedback sessions, engagement channels, events, recognition and compensation strategy • Manage legal operations including NDAs, participation agreements and renewals • Build direct relationships with Board members and monitor sentiment and engagement • Synthesize Board feedback into actionable readouts for senior stakeholders • Develop scalable program execution playbooks • Manage the feedback-session pipeline with Product, Policy, Marketing and Business teams • Resolve community escalations and identify broader product or policy issues • Direct the central Voice operations team on coordination, member support and logistics • Plan and deliver global and local guest workshops • Support guest-community pilots and evaluate their results • Triage inbound guest-community requests from Business, Marketing and Product • Collaborate with Research and Marketing to align insights with company initiatives • Serve as Community Voice point person for guest-facing engagements, company moments, launches and executive roundtables • Report to the Director, Community Voice

🎯 Requirements

• 10+ years of experience in community engagement, program management or research • Track record of building strong relationships with customers or community members • Expertise in building a program from the ground up, including strategy, stakeholder buy-in and scalable execution processes • Ability to influence and work cross-functionally with Product, Design, Policy, Research and Marketing teams • Experience shaping strategy and running pilots • Ability to synthesize complex qualitative feedback into clear, high-level insights and executive-ready reporting • Ability to work independently and proactively address challenges in a new program • Excellent verbal and written communication skills • Ability to build trust with external members and senior internal stakeholders • Passion for Airbnb's guest and travel community • Must live in a state where Airbnb, Inc. has a registered entity • Ability to work PST hours

🏖️ Benefits

• Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Remote-eligible work arrangement • Occasional office work or attendance at offsites, as agreed with manager • Reasonable accommodations throughout the recruitment process