Staff Platform Manager, Quality

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $200k - $240k / year

⏰ Full Time

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Airbnb

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2007

👥 B2C

🛍️ eCommerce

💰 Post-IPO Equity on 2020-12

B2C • eCommerce • Hospitality

Airbnb is a global online marketplace that connects people looking for accommodation with hosts offering unique and diverse lodging options, often in residential properties. Users can book spaces ranging from one-bedroom apartments to entire homes and boutique hotels. Airbnb also offers experiences, allowing guests to book activities hosted by locals, providing an authentic travel experience.

📋 Description

• Champion the Mission: Deeply understand, synthesize insights, and and advocate for the needs of QAs, Team Leads, Agents, and other Operations Management. • Own Quality Tooling Strategy: Lead the strategy and execution for Airbnb's quality tooling platform. • Define and Execute the Quality Roadmap: Develop the prioritization framework for our quality capabilities. • Deliver Scale Through Technology: Own end-to-end automation solutions that drive better quality service at scale. • Connect Quality to the Broader Agent Lifecycle: Partner with Coaching and Supervisor Tooling teams to ensure quality data is a connected, high-signal input across the agent performance ecosystem.

🎯 Requirements

• 9+ years of product management experience. Past experience with quality, operations, or data-driven tooling is a plus. • Deep expertise working with ML or AI-powered products. Proven ability to independently drive model improvements, performance trade-offs, evaluation frameworks, and automation quality in close partnership with engineering. • Proven ability to deliver in cross-functional organizations with multiple stakeholders and interdependencies, in ambiguous and complex situations. • Strong analytical and problem-solving skills; data-driven approach to prioritization and decision-making. Uses data to measure and continually improve their product and drive business outcomes. • Ability to adapt communication style depending on audience. Quickly absorbs technical concepts and communicate them to a non-technical audience • Experience making strategic capability decisions in a fast-moving product environment, including driving alignment on tradeoffs in the short, mid, and long-term. • Proactive, self-motivated, and results-oriented. • Passion for Airbnb's mission and values.

🏖️ Benefits

• Bonuses • Equity • Employee Travel Credits