Community Operations Support Specialist

🔥 6 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $65k - $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 6%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AIR Communities

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏠 Real Estate

Real Estate

AIR Communities is a real estate investment trust that specializes in providing a diverse portfolio of apartment communities across the United States. The company focuses on high-quality markets where there is a strong demand for housing, aiming to deliver premium living experiences to its residents. AIR Communities is committed to serving others and provides opportunities for career growth within a culture that values passion and dedication. The company maintains a strong emphasis on corporate responsibility and resident satisfaction.

📋 Description

• Provide field operations support across communities • Execute projects related to community setup, revenue generation, and customer experience improvements • Represent operations and support the launch, stabilization, or improvement of assigned communities • Enhance customer experience through excellent service • Support resident acquisition and retention, including leasing and customer service • Ensure community readiness and adherence to company standards • Provide hands-on support with day-to-day operations • Train team members on systems, processes, and operational procedures • Serve as a subject matter expert on operational policies and procedures • Troubleshoot issues and resolve resident concerns • Provide temporary staffing coverage during vacancies or high-demand periods • Identify process improvements and support revenue initiatives with leadership • Share project status and community performance updates • Communicate and report regularly to central operations, leadership, and key stakeholders

🎯 Requirements

• Ability to travel at least 75% of the time with easy access to a large airport • Proven ability to lead and support cross-functional teams in a fast-paced, project-driven environment • Experience in community operations, customer service, and leasing • Strong understanding of sales strategies and resident acquisition • Highly organized with attention to detail and ability to manage multiple priorities • Strong communication and interpersonal skills • Customer-first mindset and collaborative approach to problem-solving • Technological proficiency with experience in property management systems and tools • Ability to support training efforts and provide operational coverage as needed • Understanding of financial processes, including budgets and variance review, preferred • Background in process improvement, community setup, or operations support is a plus • Leadership or project management experience highly desirable • Successful completion of pre-employment screening, including references, four-panel drug screening excluding marijuana, employment verification, and criminal background check

🏖️ Benefits

• Target annual bonus • 25% rent discount at any AIR community • Medical, dental, vision, and life insurance options • HSA/FSA plans • Short- and long-term disability paid by the company • 401(k) plan with employer contribution • Paid time off including vacation, sick time, and 14 holidays • Paid parental leave of up to 16 weeks • Tuition assistance program • Up to 100% reimbursement for job-related certifications and licenses • 15 hours of paid time annually for community service • Commuter benefits • Pet insurance • Consumer discounts on various products and services • Ongoing professional development, leadership training, and career growth opportunities