Workflow Solutions Specialist, Zendesk

🔥 2 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $100k - $115k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🦅 H1B Visa Sponsor

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Airspace

WebsiteLinkedInAll Job Openings

201 - 500 employees

🚗 Transport

🤖 Artificial Intelligence

Transport • Artificial Intelligence • Logistics

Airspace is a logistics platform company specializing in time-critical shipping solutions. Leveraging AI-powered routing and dispatching technology, Airspace offers an integrated service for real-time shipment tracking and delay resolution, ensuring precision, speed, and efficiency. With services ranging from next flight out and on-demand ground to charter deliveries, Airspace caters to diverse shipping needs, including specialty services for industries such as aerospace, healthcare, and life sciences. The platform is acclaimed for its transparency, unrivaled delivery speed, and operational control, helping companies save time and improve supply chain effectiveness.

📋 Description

• Partner with stakeholders across Revenue, Operations, and Executive teams to understand their workflow visions and pain points • Design and build end-to-end workflows that may span multiple platforms (Salesforce, Zendesk, Slack, internal APIs, etc.) • Create custom automations using APIs, webhooks, and integration platforms when native functionality falls short • Administer and optimize the Zendesk instance for our support and operations teams • Design sophisticated ticket routing, triggers, automations, and macros • Build and maintain custom apps, integrations, and extensions • Create and manage views, reports, and dashboards that drive operational decisions • Manage user permissions, groups, and organizational structures • Support Business Systems & Operations team with buildouts of new system architecture • Build custom objects, fields, validation rules, and flows • Create reports and dashboards for Revenue and Operations teams • Build and maintain API connections between business systems • Write and troubleshoot webhook configurations • Document technical implementations and integration architecture • Proactively identify inefficiencies in current workflows and propose solutions • Stay ahead of business needs by understanding upcoming initiatives and preparing technical groundwork • Collaborate with Management to develop best practices for system requests and implementation

🎯 Requirements

• 5+ years of experience administering Zendesk, including advanced configuration (automations, triggers, apps, extensions, and custom integrations) • 2+ years of experience being responsible for a Salesforce instance • 7+ years of total experience in business systems administration • Strong hands-on experience with APIs and integrations. You should be comfortable reading API documentation, testing endpoints, and building custom automations • Proven ability to architect workflow solutions that span multiple platforms and tools • Creative problem-solving mindset. You find ways to say "yes" rather than accepting platform limitations • Expert level of report building (Salesforce, Looker, etc.) • Demonstrated ability to balance high-priority strategic initiatives and operational execution / excellence • Strong communication skills to translate technical concepts for non-technical stakeholders • Experience with integration/automation platforms (Make, Zapier, Workato, or similar) strongly preferred • Desire to learn and advance your career • Humble, team-oriented contributor • Salesforce Administrator Certificate required, Advanced Certificate a plus • Zendesk certification is a plus but hands-on expertise is more important.

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible working hours • Professional development opportunities