Customer Success Manager

Job not on LinkedIn

🔥 25 minutes ago

🇺🇸 United States – Remote

💵 $115k - $149.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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This company has sponsored H1B visas in the past.

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Airtable

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🔌 API

🤝 B2B

⚡ Productivity

💰 Secondary Market on 2022-06

API • B2B • Productivity

Airtable is a platform that enables teams to build powerful work applications without the need for coding. It leverages shared data to streamline critical workflows for over 300,000 organizations, including 80% of the Fortune 100. Founded in 2013 and based in San Francisco, Airtable has established itself as a leader in the computer software industry, ranking high on the Forbes Cloud 100 and securing significant funding to fuel its growth.

📋 Description

• Serve as the post-sales point of contact for enterprise accounts • Guide customers through onboarding, adoption, renewal and Airtable AI capabilities • Drive onboarding plans so primary workflows launch within 90 days with governance and best practices • Build joint success plans focused on AI adoption, business outcomes and operational efficiency • Lead Executive Business Reviews and data-driven value reviews documenting ROI, risk and growth • Develop customer champions and deliver enablement sessions, AI/MCP workshops and hands-on build sessions • Guide governance discussions involving license deployment, app strategy and stakeholder orchestration • Run workflow consultations for new use cases and determine the right build path • Monitor account health, adoption trends and risk signals; escalate risk to Account Executives and Renewals • Qualify expansion opportunities and hand them to Account Executives • Maintain quarterly account records including use cases, success stories, ROI and stakeholder maps • Translate customer usage and feedback into product and AI roadmap insights • Develop reusable frameworks, AI-enabled health insights and scalable playbooks

🎯 Requirements

• 5+ years of experience in enterprise customer success, account management, solutions consulting or technical account management supporting B2B SaaS or workflow automation platforms • Track record of delivering measurable results through onboarding, adoption, retention and expansion • Experience owning relationships with multi-stakeholder enterprise accounts • Technical fluency in workflow automation, integrations and data • Working understanding of AI and how customers apply it to real workflows • Strong facilitation, storytelling and presentation skills • Ability to build success plans, run business reviews and map platform capabilities to customer outcomes • Organized and detail-oriented, with ability to prioritize across a large portfolio • Ability to partner with Sales, Account Executives, Renewals, Support and Services • Team-player and self-starter able to operate in a motion that is still being refined • Nice to have: experience with no-code or low-code platforms, workflow automation tools or AI-driven SaaS products • Nice to have: background in management consulting, product management or solution architecture within enterprise technology • Nice to have: experience designing AI-powered workflows or using LLMs to improve customer operations • Nice to have: familiarity with data visualization and analytics tools • Nice to have: understanding of enterprise governance, change management and SaaS security frameworks

🏖️ Benefits

• Benefits offered as part of the total compensation package • Restricted stock units • Potential incentive compensation • Comprehensive benefit offerings (details provided via Airtable's Life at Airtable page)

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