Strategic Customer Success Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $135k - $159.5k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Serve as a product expert and advocate for mental health while supporting a portfolio of Spring Health’s largest partners • Own revenue, renewal, and upsell forecasting projections and deliver accurate forecasts • Identify and position upsell opportunities to drive revenue growth • Develop and manage relationships with customers, consultants, and key stakeholders • Manage the full customer lifecycle, including implementations, engagement strategies, renewals, and upsells • Develop timely, actionable account plans • Manage census files • Design and execute member engagement communications • Prepare and present business reviews to senior HR executives • Deliver data-driven recommendations aligned with customer success metrics • Develop renewal strategies and deliver proposals/contracts • Manage the end-to-end deal cycle and procurement process • Collaborate cross-functionally to collect customer feedback and recommend process improvements • Support retention, upsell, expansion, and net new business acquisition efforts, including finalist meetings • Use member engagement metrics and portfolio insights to adjust strategies • Report to the Director of Strategic Customer Success

🎯 Requirements

• Bachelor’s degree or higher preferred • 10+ years of experience in account management, customer success, or healthcare management • Experience ideally in B2B2C environments and at early-stage companies • Previous experience driving forecasting, renewals, and upsell revenue • Previous experience managing Fortune 100 clients and overseeing a portfolio valued at $25M or more • Strong understanding of sales motions similar to farmer sales roles • Exceptional communication skills and ability to build trusted relationships • Experience creating growth through portfolio management, upsells, and cross-sell opportunities • Organized, with high attention to detail and ability to manage competing priorities • Resourceful, proactive, and able to thrive in fast-paced environments • Ability to probe, challenge, and consult customers to align solutions with their ultimate needs • High integrity and professionalism, with a passion for transforming mental healthcare

🏖️ Benefits

• Health, Dental, Vision benefits start on your first day • One Medical accounts • HSA and FSA plans, with Spring contributing up to $1K for HSAs depending on plan type • Employer sponsored 401(k) match of up to 2% • Yearly allotment of no cost visits to Spring Health network therapists, coaches, and medication management providers for you and your dependents • Competitive paid time off policies including vacation, sick leave and company holidays • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure • Noom weight management program • Fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses • Wellhub fitness, mindfulness, nutrition, and sleep subscription • BrightHorizons sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year • $200 per year donation matching • Equity • Bonus

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