Associate Client Success Director

🔥 0 minutes ago

🌵 Arizona, Colorado, +16 more states – Remote

🌵 Arizona – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🌾 Nebraska – Remote 🗻 New Hampshire – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🦬 Wyoming – Remote 🍑 Georgia – Remote

💵 $59k - $73k / year

⏰ Full Time

🔴 Lead

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 77 days.

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Wiland

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📣 Marketing

☁️ SaaS

🤖 Artificial Intelligence

Marketing • SaaS • Artificial Intelligence

Wiland is a data-driven marketing platform that builds brand-unique audiences using the largest set of individual-level U. S. transaction signals. Its AI-driven response prediction engine and enrichment products (PersonaBuilder, FanSignals, GivingSignals, RapidPost) help brands, agencies, and nonprofits identify high-value prospects, improve acquisition and retention, and optimize multichannel marketing ROI. Wiland delivers these capabilities as an activatable platform to drive faster testing and measurable improvements in campaign performance.

📋 Description

• Serve as the primary Client contact within the Wiland organization • Meet or exceed revenue goals for an assigned book of Clients • Ensure Client satisfaction and retention • Maintain regular communications with Clients and understand their business goals and metrics • Create Client development plans to meet Client needs and grow revenues • Understand Wiland’s complete suite of products and services and how they benefit Clients • Select models and deliver recommendations or proposals • Manage all revenue for assigned Clients • Up-sell and cross-sell to existing Clients • Strategize with Clients and develop industry expertise • Prepare and present order recommendations using approved Wiland methods • Move Clients through the Client “Maturity Cycle” • Forecast monthly and quarterly progress toward sales and revenue goals • Travel minimally to Client offices and industry events when required

🎯 Requirements

• Bachelor’s degree or equivalent work experience • 2+ years experience in the direct marketing industry preferred • 2+ years list circulation or client service experience preferred • 2+ years experience with Microsoft software products and research capabilities on the Internet • 2+ years proven sales skills including up-selling and cross-selling • Ability to effectively develop and maintain a quarterly sales/revenue forecast • Experience in Salesforce or equivalent contact management tool desired • Excellent written and verbal communication skills • Exceptional problem-solving skills and ability to take initiative • Strong PC skills, including proficiency with Microsoft software products and research capabilities on the Internet • Ability to work well in a team environment with little direct supervision • Knowledge and experience using customer service management software • Residency in AR, AZ, CO, FL, GA, IA, IN, KS, MA, MI, MO, NC, NE, NH, OH, OK, PA, TX, VA, or WY • Must be a US citizen or authorized to work in the United States • Extremely detail-oriented applicants only

🏖️ Benefits

• Medical insurance • Dental insurance • Vision insurance • Flexible Spending Account • Basic and Voluntary Life/AD&D Insurance • Short & Long-Term Disability • 401(k) Retirement Savings Plan with company match • Paid Parental Leave • Flexible Time Off (FTO) • 14 Designated Company Holidays • Variable compensation component

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