Manager, Customer Success, B2B

Job not on LinkedIn

🔥 9 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Symbotic

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

📦 Logistics

💼 Consulting

🍽️ Food & Beverage

Logistics • Consulting • Food & Beverage

Symbotic is an industrial automation company that provides an end-to-end, AI-powered warehouse automation platform combining autonomous mobile robots, advanced vision and sensing, and orchestration software to modernize supply chains. Its system integrates hardware and intelligent software to increase throughput, accuracy, and storage density for retail, grocery, CPG, and wholesale customers, solving labor constraints and operational inefficiencies in distribution and fulfillment operations.

📋 Description

• Serve as the senior relationship owner for a portfolio of strategic B2B enterprise accounts • Build trusted partnerships with operational leaders and executive sponsors • Develop and execute strategic account plans aligned with customer objectives and Exol’s priorities • Lead executive business reviews and strategic planning meetings • Monitor account health and communicate performance against customer KPIs and SLAs • Manage complex renewals, multi-year agreements, Statements of Work, pricing structures, and contractual commitments • Drive customer retention and net revenue growth through expansion, cross-sell, automation, and continuous improvement opportunities • Coordinate onboarding and implementation for large-scale, multi-phase enterprise accounts • Maintain accurate customer documentation • Contribute category expertise, best practices, and informal mentorship to the broader Customer Success team • Collaborate across Operations, Engineering, Technology, Sales, Legal, and Finance

🎯 Requirements

• Bachelor’s degree in Business, Supply Chain, Logistics, Operations Management, or a related field preferred • Minimum of 8 years of related experience or equivalent work experience • Experience supporting Consumer Packaged Goods, grocery, or food and beverage manufacturing, distribution, fulfillment, or supply chain operations • Demonstrated success managing complex, multi-stakeholder enterprise accounts, executive relationships, and strategic account plans • Experience leading contract renewals, commercial negotiations, Statements of Work, pricing discussions, and account expansion activities • Strong executive communication, presentation, negotiation, problem-solving, and cross-functional leadership skills • Proficiency with CRM platforms, Microsoft Office, and reporting tools • Valid driver's license • Ability to drive and/or fly to client locations and company HQ • Experience using WMS, TMS, or related supply chain technologies preferred

🏖️ Benefits

• Up to 30% of travel may be required • Business travel expenses reimbursed based on program guidelines • Eligible employees may receive a corporate credit card based on role and travel requirements

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume