Senior CSM, Charter

Job not on LinkedIn

🔥 18 minutes ago

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 1%

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ParentSquare

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2011

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

ParentSquare is a unified, AI-enhanced communication platform purpose-built for K–12 schools and districts. It centralizes mass notifications, classroom and one-to-one messaging, forms and permission slips, attendance tools, school websites, secure document delivery, payments, and analytics to streamline engagement between educators, families, and staff. The platform emphasizes two-way translation, SIS integrations, data privacy, and easy onboarding, and is delivered as a software service used by districts and schools to improve family engagement and operational workflows.

📋 Description

• Own a hybrid charter portfolio spanning strategic CMO and EMO networks, single sites, and smaller regions • Serve as the single point of ownership for medium, large, and enterprise networks across their operating states and regions • Build success plans with large networks, align goals, drive adoption, and demonstrate ROI • Partner with Implementation on large network launches, including data integration and system configuration • Run scaled onboarding for new regions and sites • Lead 1:many programs such as cohorted office hours, product workshops, and virtual user groups • Partner with CS leadership and Charter Sales to identify high-growth networks and use health data to support expansion • Own renewals and retention, resolve escalations, and maintain stakeholder confidence • Lead demos and training as a product expert • Bring customer feedback to Product and other teams to improve the experience • Collaborate with Charter Sales, Support, Implementation, Product, and Finance to deepen relationships, adoption, and advocacy

🎯 Requirements

• 3+ years in Customer Success or Account Management at a SaaS company • Experience managing both strategic enterprise accounts and a high-volume book of smaller customers • Track record of partnering with Sales on expansion, including growing a single-site or regional relationship into a larger agreement • Experience supporting complex, multi-site implementations • Strong project management skills and ability to prioritize across many accounts at once • Clear, confident communication with executive stakeholders • Strong attention to detail • Charter school, CMO, or EMO experience is a bonus • K-12 EdTech experience, especially with large district implementations, is a bonus • Familiarity with school communication tools, integration tools, or a student information system (SIS) is a bonus

🏖️ Benefits

• Employer-paid health insurance (including dependent coverage) • An employer-matched 401K retirement savings program from day 1 • Paid Parental Leave • Stock options • Health + wellness reimbursements • Generous PTO • 15 paid holidays, including your birthday • Fully remote work • Tools and equipment for a home office

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