Customer Success Coach

Job not on LinkedIn

🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $75k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Volie

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

🚘 Automotive

📣 Marketing

💼 Consulting

Automotive • Marketing • Consulting

Volie is an AI-enhanced BDC (Business Development Center) communication platform built specifically for automotive dealerships. It offers an all-in-one SaaS solution that consolidates calls, texts, emails, CRM/DMS data, and campaign tracking, and includes a smart dialer, automated workflows, real-time reporting, and AI-powered features (Volie Intelligence) for call transcription, scoring, and performance insights. Volie helps dealer BDC teams increase appointment conversions, improve response times, and provide full accountability across every call and campaign.

📋 Description

• Guide clients through best practices to maximize software adoption and efficiency • Deliver educational resources, webinars, and tutorials relevant to dealer success • Collaborate with assigned customers to improve satisfaction and success by identifying tickets, escalations, and training opportunities • Conduct regular success check-ins and goal assessments with clients • Conduct at least one quarterly meeting with stakeholders • Analyze customer usage patterns and provide tailored recommendations • Help clients align software with business objectives • Track and analyze software adoption rates, engagement levels, and key success metrics • Identify trends and proactively address potential issues • Provide actionable insights based on data-driven assessments • Identify customer needs and recommend additional features, upgrades, or services • Relay customer feedback to internal teams for product improvements • Partner with stakeholders on reporting, ROI, and thought-starter conversations

🎯 Requirements

• 3+ years of experience in customer service, onboarding, or client support • Automotive BDC experience preferred • Strong communication and coaching skills with a consultative approach • Experience working with SaaS or software platforms preferred • Ability to analyze data and translate insights into actionable recommendations • Passion for helping customers succeed and drive business outcomes • Include three references with application

🏖️ Benefits

• Opportunities for professional growth and development • Collaborative work environment where insights and feedback help shape products • Paid holidays • PTO • 401(K) • Company-provided tools and onboarding resources

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