Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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clearer.io

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2022

🛍️ eCommerce

🤝 B2B

☁️ SaaS

eCommerce • B2B • SaaS

clearer. io is a company dedicated to optimizing the eCommerce experience through innovative solutions that enhance product discovery and streamline the customer journey. By offering advanced, easy-to-integrate applications, clearer. io helps businesses increase conversions and sustain smart growth. The company also fosters powerful partnerships aimed at leveraging technology for competitive advantages in the eCommerce sector.

📋 Description

• Own a portfolio of growing eCommerce brands • Identify what each merchant is trying to achieve and connect product usage to those goals • Help merchants adopt features and workflows that create value • Spot merchants who are stuck, underusing the product or not getting expected value • Run focused consultations with clear next steps • Re-onboard or redirect merchants when their original setup is no longer working • Track whether adoption is improving • Monitor usage, engagement, customer health and commercial behavior • Prioritize accounts by churn likelihood and impact • Understand why merchants are disengaging and run save and recovery conversations • Own expansion across the portfolio, including upgrades and cross-sells • Use AI tools to prioritize accounts, prepare for conversations and act faster

🎯 Requirements

• Strong experience in a customer-facing role, such as customer success, account management or sales • Experience with Shopify or the wider eCommerce ecosystem • Confidence in commercial conversations, from renewals and saves to upgrades • Comfort using data to decide where to focus and what to do next • Strong communication and stakeholder management skills • A proactive, collaborative, customer-first mindset • Experience in a scaled, high-volume Customer Success model • Hands-on use of AI tools in your day-to-day work

🏖️ Benefits

• Medical, dental and vision coverage • 401k • 20 days PTO, plus paid holidays and sick leave • Paid parental leave • Your birthday and a Give Back Day off each year

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