Customer Success, LATAM

🔥 2 minutes ago

🌐 United States, Mexico, +1 more countries – Remote

🇺🇸 United States – Remote 🇲🇽 Mexico – Remote 🇧🇷 Brazil – Remote

💵 $93.6k - $158.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Help customers obtain measurable value from GitLab after the sale through technical product expertise and best-practice guidance • Deliver GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements • Provide technical consulting through Zoom calls and email during the post-sales journey • Guide customers on source code management, continuous integration, continuous delivery, DevSecOps, and Agile Planning implementation • Provide technical and architectural guidance connecting GitLab capabilities to customer outcomes • Collaborate with Customer Success Managers, Account Executives, and Renewals Managers • Develop and deliver workshops, demos, and reusable enablement content • Build and maintain specialty competency in technologies aligned with GitLab's market focus • Contribute to GitLab documentation, YouTube content, and Digital Journey enablement programs • Build trusted advisor relationships, enable successful implementations, and create reusable technical content

🎯 Requirements

• Fluency in English and Spanish • Trilingual English, Spanish, and Brazilian Portuguese is a strong plus • Located in the United States, Mexico, and Brazil • Experience supporting GitLab use cases such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning • Proficiency with DevSecOps tools or adjacent technical tooling • Technical background in software development or systems engineering • Ability to discuss architecture, workflows, and implementation tradeoffs • Ability to communicate complex technical and organizational topics clearly in writing and live settings • Experience as a trusted technical advisor to customer and business stakeholders in a post-sales environment • Strong time management and prioritization skills • Ability to manage multiple customer engagements and cross-functional requests in a pooled model • Continuous learning through training, certification, documentation, or reusable examples

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave • Incentive pay targeted at up to 100% of the offered base salary

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume