Senior Customer Success Manager

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

PowerSchool

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

🤖 Artificial Intelligence

Education • Artificial Intelligence • Software

PowerSchool is a leading provider of cloud-based K-12 education software, offering a comprehensive range of solutions to support educators, administrators, and families in enhancing student learning. Their products include tools for student information management, personalized learning, analytics, talent recruitment, and resource planning, all aimed at fostering student success and effective school operations. Through innovative technology and a commitment to meeting the diverse needs of educational institutions, PowerSchool empowers effective communication and collaboration within the educational ecosystem.

📋 Description

• Cultivate and nurture strong relationships with customers, serving as the trusted advisor in their journey with PowerSchool • Collaborate with customers to maximize adoption and utilization of PowerSchool products • Develop and implement tailored Success Plans for strategic customers • Conduct regular EBRs to review relationship health, address challenges, and identify enhancement opportunities • Work with Sales, Support, Professional Services, and Product teams to ensure customer value delivery • Lead internal stakeholder discussions to mitigate risk and improve customer relationship health • Act as a customer advocate within PowerSchool and provide product and service feedback • Strategize on renewals with the Account Team • Forecast customer health and attrition risk • Collaborate with sales teams to achieve growth and increase customer footprint

🎯 Requirements

• Minimum of 5+ years of relevant work experience • Bachelor’s degree or equivalent, or equivalent years of relevant work experience • Additional experience may be substitute for an advanced degree • Strong negotiation and interpersonal skills • Must thrive in a fast-paced, ever-changing environment • Articulate communication skills with the ability to drive a phone conversation • Ability to effectively prioritize and escalate customer issues as required • Proficient in Office 365 • Strong attention to detail and time management • Strong oral and written communication skills • Strong customer service, presentation, and conflict resolution skills • Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes • Able to be successful with ambiguity and solving client issues, working across functional lines to advocate and solve issues for the client • Prior Salesforce or Lightning, CRM, and Gainsight experience • Proven ability to manage multiple customer relationships, priorities, and commitments simultaneously • Strong presentation, facilitation, and executive communication skills, including leading customer-facing meetings • Demonstrated ability to identify risk, solve complex customer issues, and drive action through resolution • Ability and willingness to travel regularly for onsite customer meetings, strategic engagements, and relationship building

🏖️ Benefits

• Comprehensive Insurance Coverage (including Medical, Dental, Vision, Pharmacy benefits, Life Insurance and AD&D) • Flexible Spending Accounts and Health Savings Accounts • Short-Term Disability and Long-Term Disability • Comprehensive 401(k) plan • Generous Parental Leave • Unrestricted paid time off (known as Discretionary Time Off - DTO) • Wellness Program, including ClassPass & Employee Assistance Program • Tuition Reimbursement • Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid Legal coverage

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume