Senior Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Dome Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🛡️ Insurance

🏦 Banking

Consulting • Insurance • Banking

Dome Group is an independent merchant bank with offices in London and Istanbul, serving as a financial nexus between regions. Led by partners with extensive experience in leading international banks, Dome Group has strong relationships with corporates, family offices, and private equity firms, providing unique access to key decision-makers. The firm aims to be the partner of choice in the financial services sector by offering services in Strategic Advisory and Asset Management.

📋 Description

• Act as the primary business owner of customer relationships post-sale • Build trusted, long-term relationships with key stakeholders and align their goals with DataDome’s capabilities • Own post-sale success for large enterprise customers and ensure desired outcomes and platform value • Translate complex challenges into actionable plans, coordinate cross-functional teams, and drive measurable outcomes • Drive product adoption and value realization through product knowledge, best practices, features, and new capabilities • Monitor customer health, identify risks and opportunities, and execute mitigation and success plans • Lead escalation management to resolve critical issues and maintain customer confidence • Drive structured business reviews, quantify value, align stakeholders, and position renewals • Identify expansion opportunities with Sales • Collaborate with Product, Marketing, Support, and Sales • Champion the customer voice to influence product direction and operational improvements • Achieve revenue retention across assigned enterprise accounts • Drive product adoption, ROI, advocacy, references, case studies, and expansion opportunities

🎯 Requirements

• 5+ years in a Customer Success Management role • Experience in cybersecurity and/or SaaS environments is a plus • Strong business acumen and ability to connect customer goals to measurable outcomes and DataDome’s value • Ability to distill complex challenges into clear, actionable plans and drive execution across teams • Proven ability to engage and influence senior stakeholders through data, insights, and clear communication • Executive presence and ability to build trust quickly in complex customer environments • Strong cross-functional leadership and track record of driving alignment and accountability • Highly organized with effective prioritization in a fast-paced, evolving environment • Data-driven mindset with ability to identify patterns, surface opportunities, and translate insights into action • Collaborative, resourceful, and comfortable building processes in a scaling organization • Passion for exceptional customer experiences and long-term, value-based relationships

🏖️ Benefits

• Fully remote position (US-based) with the flexibility to work from anywhere in + $500 stipend to help you set up your ideal home workspace • Medical, dental, and vision insurance options • Personal learning and development investment • Virtual and onsite events and workshops, including annual company offsite, winter party, and lunch & learns • Paid leave for new parents following birth or adoption, plus gifts and care packages • 27 days PTO plus 12 national holidays • 401K eligibility and matching

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