Customer Success Executive

🔥 2 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 11%

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Creatio

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

💼 Consulting

📣 Marketing

📦 Logistics

💰 Private Equity Round on 2024-06

Consulting • Marketing • Logistics

Creatio is an AI-native no-code platform designed to automate CRM and workflows. It allows users to design and evolve applications using visual no-code designers and natural language, making it accessible and user-friendly without requiring special technical skills. Creatio aims to elevate organizations by enhancing productivity and improving customer experience through its end-to-end solutions for marketing, sales, and customer service.

📋 Description

• Maintain and develop long-term relationships with strategic Corporate & Enterprise customers across the USA region • Act as a trusted advisor to assigned accounts and communicate at multiple levels, including C-level executives • Control and audit delivery processes in implementation projects for Corporate & Enterprise customers • Identify early red flags to prevent delivery and launch-related issues • Help customers achieve desired outcomes, value realization, and high ROI • Grow customer portfolios through zero churn and active cross- and up-sales • Maintain an NPS score higher than the industry average

🎯 Requirements

• Minimum 3+ years of B2B account management or project management experience working with Enterprise accounts in USA • Experience working with CRM, BPM, LC/NC solutions preferred • English language skills • Executive-level communication • Desire to learn and adapt quickly to a changing market environment • Customer-centric expertise with a track record in delivering customer success • Based on the U.S. East Coast; candidates in the Central Time Zone may potentially be considered

🏖️ Benefits

• Clear career paths • Mentorship opportunities • Access to continuous learning • Flexible work arrangements • Initiatives supporting schedule management, productivity, and personal and professional well-being • Culture that celebrates achievements and values employee ideas • Opportunities to make real contributions from day one • Innovative culture embracing new ideas, modern technologies, and bold thinking • Competitive compensation and benefits supporting employees and their families • Rewards recognizing contributions and commitment

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