Customer Success Manager

Job not on LinkedIn

🔥 4 minutes ago

🏛️ District of Columbia, Washington – Remote

🏛️ District of Columbia – Remote ☕ Washington – Remote

💵 $87k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 0%

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ChurnZero

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

💼 Consulting

📣 Marketing

☁️ SaaS

💰 $25M Series B on 2021-03

Consulting • Marketing • SaaS

ChurnZero is a customer success software platform that helps businesses enhance customer engagement and retention through AI-driven insights. It offers tools for onboarding, product adoption, and customer insights, allowing companies to reduce churn rates and boost revenue growth. With features like customer health scoring, journey mapping, and automated engagement processes, ChurnZero empowers organizations to understand their customers better and streamline their success strategies.

📋 Description

• Manage and grow account relationships as the customer's strategic business advisor • Deduce key objectives and recommend action plans supporting accountability and long-term customer success • Establish relationships with POCs and stakeholders to drive mutually successful outcomes • Develop renewal strategies and negotiations • Build expansion opportunities through value discussions with customer CX teams and other business units • Increase product adoption through data-driven enablement strategies, technical product knowledge, and thought leadership • Proactively address customer issues and concerns to ensure satisfaction • Collaborate with sales and other teams to drive revenue growth • Forecast individual commercial performance and report on account performance and customer feedback • Anticipate and mitigate churn risk and other obstacles to customer success • Participate in the ChurnZero customer community and attend/host local events

🎯 Requirements

• Minimum of 2-3 years proven experience in customer success or account management • Experience with CSPs, with strong preference for ChurnZero • Experience with CRMs such as Salesforce or HubSpot • Ability to use time productively and efficiently using available tools and resources • Strong communication and negotiation skills • Ability to think strategically and identify revenue growth opportunities • Energetic and self-motivated; a team player and proactive, creative problem solver • Ability to work independently and manage a large portfolio of large accounts • Bachelor's degree or equivalent experience in a related field

🏖️ Benefits

• Remote-first company • Opportunity to grow alongside an award-winning team • Career development opportunity • Participation in the ChurnZero customer community • Attend/host local ChurnZero events

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