Enterprise Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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IMPLAN

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1983

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 Private Equity Round on 2013-07

Consulting • Healthcare • Logistics

IMPLAN is a company providing powerful economic impact analysis software called IMPLAN Cloud. This software combines extensive data and analytics to help users understand their economic impacts by utilizing one of the most comprehensive economic databases in the world. IMPLAN's solutions are applied in various fields and industries, including economic development, policy analysis, environmental impacts, and more. The company serves researchers, academics, corporations, and government entities to model economic scenarios and assess impacts on jobs, taxes, and the environment.

📋 Description

• Own a book of approximately 25 strategic enterprise accounts from sales handoff through renewal • Develop deep knowledge of IMPLAN data, products, and each customer's analytical work • Review Sales-to-CS handoffs and lead customer kickoffs and success planning • Lead data collection and first-project setup alongside customer teams • Map recurring analytical work and design how IMPLAN fits into customer processes • Connect IMPLAN results to Excel models, BI dashboards, report templates, and AI assistants such as Microsoft Copilot, ChatGPT, and Claude • Run quarterly business reviews and annual executive business reviews • Build multi-level customer relationships and participate in working sessions, study reviews, workshops, and executive reviews • Build and run AI-agent outreach across campuses and improve shared agent frameworks • Route technical tickets to Support and coordinate analysis support with Education Services • Monitor account health using product usage, engagement, and support ticket trends • Develop ROI analyses and renewal strategies • Own renewals, including executive value summaries, order forms, and procurement • Maintain renewal forecasts and account activity in CRM • Identify expansion opportunities and involve Account Management • Lead post-renewal kickoffs and onboard newly purchased seats, teams, or services • Share structured customer feedback with Education, Product, Marketing, and Data teams • Create reusable playbooks, templates, and agent workflows for other CSMs

🎯 Requirements

• 3 to 5+ years in customer success in SaaS, solutions or implementation consulting, or applied economic or policy analysis, working directly with large enterprises, government, or higher-ed clients • Track record of getting a complex product adopted inside customer organizations and showing measurable results • Confidence with executives, including running business reviews, writing value summaries, and steering a renewal • Strong logic, problem solving, and research skills, with comfort working in messy customer datasets • Excellent verbal and written communication skills • Ability to self-direct and prioritize across about 25 high-stakes accounts with minimal supervision • Willingness to travel up to 20% • Fluency in English • Bachelor's Degree in Economics, Business, Economic Development, Planning, Public Policy, Urban Studies, or a closely related field • Experience using AI tools such as Claude, ChatGPT, agent frameworks, MCP connectors, and APIs (desired) • Experience using IMPLAN software or understanding input-output modeling and social accounting matrices (desired) • Familiarity with enterprise customers buying and using economic analysis (desired) • Experience with Salesforce CRM, Zendesk, Pendo, and Clari (desired) • Familiarity with Zoom, Microsoft Teams, and Google Meet (desired) • Foreign language skills (desired) • Master's Degree (preferred)

🏖️ Benefits

• Fully remote work arrangement • Opportunity to work with Fortune 500 teams, federal program offices and labs, and large campus-wide institutions • Travel opportunities for workshops and executive reviews • Professional collaboration with Education, Product, Marketing, and Data teams

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