Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Amira Learning

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

💰 $20M Venture Round - Amira Learning on 2022-04

Education • Artificial Intelligence • SaaS

Amira Learning is an education technology company that develops an AI-driven reading tutor and assessment platform for young learners. Its product uses speech recognition and automated scoring to provide individualized practice, real-time feedback, and actionable reading analytics for teachers and schools, helping improve early literacy outcomes.

📋 Description

• Lead and project manage all aspects of new school and district implementations, from technical setup to user training, ensuring a timely and successful launch • Design and deliver engaging training and professional development sessions for teachers, coaches, and school administrators, both virtual and on-site • Monitor product usage data to identify trends, celebrate successes, and address adoption risks • Develop and execute data-driven intervention plans for at-risk users or schools • Build collaborative relationships with Curriculum Directors, Principals, Instructional Coaches, and teacher leaders • Consult with schools on best practices for integrating Amira into existing curricula and instructional routines • Distill why the product is working well or failing to deliver value and convey actionable feedback to R&D • Proactively identify and mitigate customer concerns or issues • Track KPIs including gross renewal rate, customer satisfaction, time-to-value, product adoption and usage metrics, and customer health score

🎯 Requirements

• 3-5 years of experience in customer success, implementation, professional development, or a former K-12 educator role (e.g., Instructional Coach, Teacher) • Experience implementing software solutions, preferably in the Education SaaS industry • Experience delivering professional development or training to adults • Strong project management and organizational skills • Ability to analyze data to derive actionable insights • Excellent communication and presentation skills • Deep empathy for the challenges and goals of educators • 50% travel associated with this role • Preferred: Experience in education administration and/or a start-up organization

🏖️ Benefits

• Competitive Salary • Medical, dental, and vision benefits • 401(k) with company matching • Flexible time off • Stock option ownership • Cutting-edge work • The opportunity to help children around the world reach their full potential • Mission-driven work supporting literacy development for PreK-7 students across the country • Technical innovation working at the forefront of AI-enabled customer success • Strategic impact directly influencing revenue and shaping service to millions of students • Growth opportunity to build and scale automation infrastructure as the company and team grow • Collaborative culture with a small, focused team where contributions are visible and valued

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