Customer Success Specialist

Job not on LinkedIn

🔥 46 minutes ago

🌵 Arizona, California, +4 more states – Remote

🌵 Arizona – Remote 🏄 California – Remote 🥔 Idaho – Remote 🎰 Nevada – Remote 🌲 Oregon – Remote ☕ Washington – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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PenLink

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🎖️ Defense

Cybersecurity • Defense

PenLink stands at the forefront of digital intelligence, offering comprehensive solutions tailored for law enforcement, national security, and defense sectors. With a history spanning over three decades, their expertise lies in seamlessly integrating open-source intelligence with judicially obtained digital evidence. PenLink is proudly American-made and headquartered, supporting agencies worldwide in their efforts to ensure safety, whether in local municipalities or in counter-terrorism operations.

📋 Description

• Own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention • Serve as a day-to-day contact for assigned accounts, building trust and rapport • Identify areas of opportunity and highlight and document best practices • Review the customer journey and determine how it is supported • Use a consultative approach to help clients overcome issues and achieve their goals • Collaborate, problem-solve and strategize with team members, including sales and training teams • Identify risk and growth indicators for assigned accounts • Conduct regular in-person/on-site consultations, demonstrations and briefings at customer locations • Adhere to team and company processes • Develop customer-success strategies and resources • Collaborate with internal and external senior managers to address customer needs and drive growth • Track and maintain key customer-success metrics • Perform other duties as assigned

🎯 Requirements

• 3+ years of experience working with OSINT is required • 5+ years of experience working in law enforcement is preferred • Experience with Tangles, PenLink’s primary open-source intelligence tool for law enforcement, preferred • Ability to manage customer issues and resolve escalations • Ability to support complex, high-value, or marquee accounts • Results-driven, self-starter with outstanding interpersonal abilities, attention to detail and organizational skills • Active team player who can quickly adapt to changing priorities and support multiple customers or initiatives simultaneously • Proven experience utilizing law enforcement software for a variety of workflows • Preferred applicants located in California, Washington, Oregon, Idaho, Nevada or Arizona

🏖️ Benefits

• Fully remote position • Regular travel to customer locations for in-person/on-site consultations, demonstrations and briefings

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