Customer Success Analyst

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 R$3.5k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 4%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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H&W Publishing

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H&W Publishing is a U. S. -based holding company focused on direct-response marketing. It describes itself as an innovative holding that specializes in marketing de resposta direta (direct response marketing) and is listed on LinkedIn under Marketing Services. H&W Publishing likely manages or invests in marketing businesses and provides services centered on performance-driven, response-oriented campaigns for clients.

📋 Description

• Lead the onboarding process for new customers, guiding them through the initial steps. • Maintain contact with customers, monitor their journey, and identify their needs. • Monitor engagement and satisfaction, identify churn risks, and develop preventive measures. • Provide consultative support, answer questions, and resolve challenges. • Collect feedback and collaborate with internal teams to improve products, services, and processes. • Identify opportunities for renewals, continued engagement, and adoption of additional solutions. • Develop and share support materials, tutorials, and guidance. • Track customer satisfaction, retention, engagement, and success metrics.

🎯 Requirements

• Experience in Customer Success, customer relationship management, or consultative support. • Excellent verbal and written communication skills, with the ability to convey information clearly, empathetically, and objectively. • Ability to identify needs, solve problems, and handle challenging situations. • Knowledge of customer retention, engagement, and satisfaction strategies. • Strong organizational skills and the ability to manage multiple customer interactions and follow-ups simultaneously. • Familiarity with CRM tools, customer support platforms, and relationship management systems. • Proactive, analytical approach with a strong focus on customer experience and problem-solving. • Experience with digital products, educational platforms, or subscription-based businesses. • Knowledge of Customer Success metrics, such as NPS, CSAT, churn, and retention. • Intermediate to advanced English proficiency.

🏖️ Benefits

• Performance bonus • Flexible hours • 100% remote • Independent contractor (PJ)

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