Client Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🐊 Florida, Iowa, +6 more states – Remote

🐊 Florida – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🌲 North Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote 🍑 Georgia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Optiv

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

Optiv Security is the cyber advisory and solutions leader, delivering strategic and technical expertise to nearly 6,000 companies across every major industry. We partner with organizations to advise, deploy and operate cybersecurity programs from strategy and managed security services to risk, integration and technology solutions. With clients at the center of our unmatched ecosystem of people, products, partners and programs, we accelerate business progress like no other company can.We manage cyber risk so you can secure your full potential.

📋 Description

• Support clients within the Managed Security Solutions (MSS) business unit • Articulate complex technical outcomes clearly to technical and non-technical clients based on the audience • Onboard new clients and explain expected and non-expected outcomes for requested services • Own, develop, and support key process indicators to understand client satisfaction • Measure client satisfaction KPIs repetitively • Work across Optiv MSS Technical Teams at the direction of the VCISOs to facilitate operational corrective actions addressing tactical and systemic client satisfaction issues • Brief new clients on operational execution and expected outcomes • Conduct technical/tactical discussions about operational activities related to cyber threat actor operations • Provide technical and product support for managed services • Provide client product knowledge and support to encourage renewals

🎯 Requirements

• Four-year degree in Cyber Security, Computer Science, Information Systems or related degree preferred • CompTIA Security+ Certification or equivalent cyber security certification Upon Hire preferred • Security+, or equivalent cyber security certification • Knowledgeable with various SIEM tools (Splunk, LogRhythm, QRadar, etc.) • Knowledgeable of MITRE Attack Framework • Current knowledge of client success practices, security threats, solutions, security tools, network technologies & procedures • Strong presentation and verbal communication skills • A process-oriented individual with strong attention to detail, an appropriate sense of urgency, and strong organizational skills • Must possess a high degree of initiative, motivation, and problem-solving skills • Ability to translate complex technical concepts into business risk and desired outcomes • Experience with cyber threat actor techniques, tactics, and procedures • Experience with Client Relationship Management (CRM) software such as Salesforce & ServiceNow • Experience working with C-Suite executives, VPs or Directors • Ability to build and nurture trusted relationships with clients and internally • US-only eligibility

🏖️ Benefits

• A company committed to its inclusive value through its Employee Resource Groups • Work/life balance • Professional training resources • Creative problem-solving and the ability to tackle unique, complex projects • Volunteer Opportunities through “Optiv Chips In” • The ability and technology necessary to productively work remotely/from home (where applicable)

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume