Client Success Manager – Business & Government

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $79k - $98k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Anthology Inc

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💰 Venture Round on 2023-01

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Millions of students around the world are supported throughout their education journey via Anthology’s ecosystem of flagship SaaS solutions and supporting services, including the award-winning Blackboard® (LMS), Anthology® Student (SIS/ERP), and Anthology® Reach (CRM). Through the Power of Together, we are uniquely inspiring educators and institutions with innovation that is meaningful, simple and intelligent to help customers redefine what’s possible and create life-changing opportunities for people everywhere. www.anthology.com.

📋 Description

• Develop strong customer relationships centered on helping customers meet business goals using Blackboard • Develop and implement account engagements to meet business objectives, achieve modernization, and maintain positive customer sentiment • Execute prescriptive playbooks based on customer needs • Respond to customer questions about Blackboard products and services, their value propositions, challenges solved, and support models • Conduct business reviews focused on shared business objectives and modernization • Act on customer sentiment data, including surveys, NPS responses, and customer feedback • Promote engagement in the Blackboard Community and Blackboard-hosted virtual and in-person events • Work with Marketing to organize, plan, and deliver webinars and on-campus events • Connect customers with best-practice resources, recommendations, feedback sessions, and research projects • Support increased customer satisfaction and adoption of Blackboard solutions • Assist Regional Sales Managers and regional leadership with cross-sell, upsell, and expanded-services opportunities • Assist with renewals by contributing strategic insights to maximize value and positioning • Serve as an internal customer advocate and drive support and change when necessary • Execute tailored internal and external plans, including customer outreach, meetings, recommendations, escalations, SME engagement, and issue resolution • Act as an information conduit between Blackboard, the education technology industry, and customers • Drive customer advocacy through references and success stories • Maintain records of contacts, engagements, workflows, health scoring, and risk assessments in the company CSP • Project a favorable public image of Blackboard • Build relationships across customer organizations, including C-suite institutional leadership • Travel approximately 25–50% for onsite customer engagements and events

🎯 Requirements

• Bachelor’s degree or equivalent work experience • At least 5 years of related experience in Sales, Customer Experience, Customer Success, Account Management and/or Education Technology serving the B2B and/or Government sector • Strong customer-service focus and ability to communicate with empathy, sensitivity, and professionalism • Excellent oral and written communication skills • Strong project management skills • Ability to work independently and proactively identify and respond to emerging challenges and changing conditions • Proven track record of successfully managing accounts and developing strong customer relationships at all organizational levels • Well-developed problem-solving and critical thinking skills • Ability to create, gather, and analyze reports and use data to inform decision-making and develop action plans • Ability to multitask and perform under deadline pressure • Highly organized and task-oriented • Ability to thrive in a fast-paced, results-oriented, collaborative environment • Skilled in building deep relationships and connecting authentically with others • Proficiency with CRM and/or customer success software • Ability to work with sales organizations in a matrix model as new products are introduced and sold across regions and institutional business units • Experience managing a large-scale technology transition, demonstrating project planning, stakeholder alignment, multi-team coordination, and executive progress communications • 1+ years of experience working in the Blackboard LMS or with Blackboard customers • Fluency in written and spoken English • Advanced degree preferred • Experience in a Customer Experience or Customer Success role at a Software-as-a-Service technology company preferred • 2+ years of experience developing courses in Blackboard as an admin or faculty member preferred • Candidates must be legally authorized to work in the country where the role is based at the time of hire and maintain that authorization • The company does not provide visa sponsorship or immigration support

🏖️ Benefits

• Base salary range of $79,000–$98,000 • Additional compensation such as sales incentives • Benefits • Travel for onsite customer engagements and events, approximately 25–50% of the time

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume