Account Manager, Customer Engagement

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⛰️ Colorado, Washington – Remote

⛰️ Colorado – Remote ☕ Washington – Remote

💵 $110k - $140k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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LevelTen Energy

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

🏥 Healthcare

💰 $5M Debt Financing on 2023-01

Consulting • Logistics • Healthcare

LevelTen Energy is a company that provides a renewable energy marketplace and platform, which includes proprietary software, data analytics, contract templates, and related tools. Their platform aggregates renewable energy buyers and sellers, facilitating efficient transactions between them. As a commodity trading advisor registered with the Commodity Futures Trading Commission (CFTC) and a member of the National Futures Association (NFA), LevelTen Energy offers a sophisticated suite of tools such as the PPA Index, analytics, and performance monitoring to help clients make informed decisions in the renewable energy sector. The LevelTen Platform is designed to assist parties in evaluating and transacting renewable energy projects, but it does not provide investment advice or accept self-executing transactions.

📋 Description

• Own a portfolio of roughly 40 existing North American client accounts, primarily renewable project developers and energy buyers • Manage day-to-day client relationships and route requests to Transactions, Product and Client Services • Run client check-ins, market update calls and project pipeline discussions • Scope and launch RFPs and bilateral engagements across PPAs, VPPAs, BESS contracts and capacity supply agreements • Lead proactive outreach regarding market or policy changes affecting client projects • Onboard users, explain LevelTen's products and services, and track platform usage • Present transaction opportunities, lead educational demos and webinars, and attend or occasionally speak at industry conferences • Represent buyer and seller perspectives in software and product design • Support client engagement KPIs and platform usage indicators • Prepare account reviews, usage summaries and renewal materials • Support PPA transactions, including RFPs, auctions and bilaterals • Guide buyers and sellers through deal execution and coordinate client analyses • Maintain RFP and market activity trackers • Lead upsell and cross-sell opportunities and sell value-based subscriptions • Work with Marketing and Business Development on campaigns, events and market insights • Contribute to industry thought leadership through newsletters, white papers, webinars, social media and events • Maintain accurate account, contact and opportunity data in Salesforce • Prepare client-facing materials, decks and meeting notes • Support evolving team initiatives

🎯 Requirements

• 3+ years of relevant work experience in the renewable energy industry, energy consulting, or B2B account management/customer success • Experience managing a book of multiple client accounts with overlapping deadlines • Clear writing, presentation and verbal communication skills, with attention to detail • Experience partnering with other internal teams, such as sales, product or operations • Interest and aptitude in building relationships with clients and internal stakeholders • Ability to think quickly on your feet, make decisions and work independently with limited supervision • Comfort with PowerPoint/Google Slides and Excel • Ability to travel domestically up to 20% • Familiarity with North American wholesale electricity markets, PPA origination and/or utility-scale renewable project development • Experience with Salesforce, Asana or similar tools • Business development or enterprise sales experience • Project management experience • Experience with AI tools such as Claude

🏖️ Benefits

• Full medical, vision and dental coverage • Wellness credit • Flexible vacation policy • 11 paid company holidays • 401(k) plan

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