Customer Success Manager

Job not on LinkedIn

🔥 0 minutes ago

🎸 Tennessee – Remote

🎸 Tennessee – Remote

💵 $60k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Artist Growth

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

📦 Logistics

💰 Venture Round on 2021-09

Logistics • Music • Software

Artist Growth is a comprehensive platform designed to streamline and enhance the management of artists and touring professionals. It offers features such as roster management, advanced scheduling tools, budgeting capabilities, and data analytics, all aimed at empowering artists and their teams to thrive in the music industry. With integrations for event management and ticketing, Artist Growth provides a centralized, mobile, and secure solution for the operational needs of artists and their management teams.

📋 Description

• Lead onboarding and implementation for enterprise customers from kickoff through go-live • Train customer teams on AG in groups and one-on-one • Build training materials where needed • Manage account setups and maintain account datasets • Learn how each customer runs their business and translate that into AG usage • Drive account growth within enterprise customers • Identify where AG can add value and work with leadership on expansion and renewals • Support SMB customers through onboarding, questions, and ongoing check-ins • Support SMB trial prospects and drive conversion • Understand prospect reactions, preferences, and adoption drivers • Manage the support pipeline and help documentation • Draft and deliver customer-facing communications • Keep customer records, notes, and follow-ups current in the CRM • Bring customer feedback, feature requests, and recurring issues to product and engineering • Partner with renewals and billing teams to support customers from start to renewal

🎯 Requirements

• Experience in the music business • Music tech experience is a huge plus • Existing relationships in the music community are a plus • CRM experience, specifically HubSpot, is a huge plus • Experience in customer success, account management, implementation, or a similar customer-facing role • Ideally experience with both enterprise and small business customers • Strong listening skills • Growth mindset • Clear, friendly written and verbal communication with executives and day-to-day users • Comfort running training sessions and walking people through software • Great organization and follow-through across many accounts at once

🏖️ Benefits

• 100% company-paid healthcare • AG covers the deductible for your entire family • Generous PTO and holiday time • Remote-friendly work arrangement • Direct access to leadership • Real say in how we work with customers

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume