Senior Onboarding Customer Success Manager

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $87k - $116k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 0%

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Ping Identity

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $35M Series F - Ping Identity on 2014-09

Consulting • Healthcare • Logistics

Ping Identity is a leading provider of identity and access management (IAM) solutions, delivering secure, scalable, and flexible identity services for enterprises and large organizations. The company offers cloud and on-premises platforms (including PingOne and Helix AI-powered capabilities) to manage authentication, access, orchestration, fraud prevention, and decentralized identity across customers, employees, and third parties. Ping Identity focuses on reducing fraud, improving user experiences, and supporting complex deployment needs for sectors like government, financial services, healthcare, retail, and media.

📋 Description

• Lead customers through their Ping Identity journey • Ensure successful deployment and realization of customer value • Manage deployment strategy for a variety of customers • Plan, organize, and manage all phases of the deployment lifecycle to ensure delivery on schedule • Manage project goals, issues, risks, decisions, and action items • Collaborate with sales, product, support, customer stakeholders, and internal teams • Work with senior leadership, cloud service consultants, product management, engineering, and other project resources • Challenge, recommend, and redirect teams while managing client expectations • Analyze project goals, create plans, and drive project teams, customer stakeholders/SMEs, and third parties to achieve objectives • Transition customers from pre-sales through post-deployment support and then to the Customer Success Manager

🎯 Requirements

• Deep expertise in leading the delivery of enterprise level Customer deployment projects • Management of technical projects consisting of both customer and vendor members and stakeholders • Understanding of the value proposition of Ping Identity • Ability to present to C-level executives (CIO, CEO, CTO, CISO, etc.) and technical subject matter experts • Understanding of technology principles and services including infrastructure, business applications, data management, security, application platforms and consumer facing technology • Knowledge of project management best practices across large, complex projects, including enterprise cloud migration or cloud deployment projects • Ability to lead individuals, teams or multiple groups • Outstanding written and verbal communication skills • Planning and overseeing preparation and dissemination of project communications • ‘Player Coach’ mindset • Excellent people management skills, including the ability to influence, negotiate and achieve results • Proven expertise in managing conflicting priorities and escalations under pressure • Willingness to travel to client locations when needed (less than 25% travel)

🏖️ Benefits

• Flexible, collaborative work environment • Employee Resource Groups • Regular company and team bonding events • Competitive benefits and perks • Global volunteering and community initiatives • Generous PTO & Holiday Schedule • Parental Leave • Progressive Healthcare Options • Retirement Programs • Opportunity for Education Reimbursement • Commuter Offset (Specific locations)

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