Senior Customer Success Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Freestar

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

📣 Marketing

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2021-01

Marketing • Consulting • Logistics

Freestar is a company that delivers comprehensive ad monetization solutions tailored for publishers, retailers, and app developers. Specializing in programmatic ad strategies, Freestar emphasizes long-term business growth and revenue optimization through their proprietary technology and expert team. Their offerings include advanced header bidding, customized ad serving solutions, and insightful data analytics for real-time performance monitoring. By focusing on increasing ad revenue and providing high-impact ad units, Freestar helps clients innovate and navigate the complexities of the ad tech landscape. With a commitment to customer success, they provide a range of additional services like SEO consultations and audience development support, ensuring clients can focus on their primary business goals while Freestar optimizes their ad operations.

📋 Description

• Own a portfolio of Freestar's complex publisher accounts as the primary strategic point of contact • Lead executive business reviews with forward-looking relationship perspectives • Build multi-threaded relationships across publisher revenue, ad operations, product, and editorial teams • Anticipate account risks and opportunities and provide recommendations • Own end-to-end performance analysis, including trend identification, hypothesis formation, test design, and outcome tracking • Drive optimization across auction dynamics, floor pricing, identity and audience approaches, format diversification, and user experience/revenue tradeoffs • Serve as a technical resource on programmatic mechanics for publishers and peers • Collaborate with yield, demand, and product teams on bespoke account solutions • Identify and develop additive expansion opportunities across products, formats, and services • Contribute to renewal conversations with account narratives and commercial judgment • Surface portfolio patterns to inform product development, demand strategy, and customer success process improvements • Mentor and support junior CSMs • Build and refine playbooks, QBR templates, and best practices • Contribute to onboarding and training as a subject matter resource

🎯 Requirements

• 5–8 years of experience in customer success, account management, or a publisher-facing role within ad tech or programmatic advertising • Proven track record managing complex, high-value accounts with multiple stakeholders • Deep, working knowledge of the programmatic ecosystem — header bidding, floor pricing, auction mechanics, yield optimization, GAM, and identity solutions • Strong analytical instincts and ability to own performance analysis independently and turn data into a clear narrative • Executive presence and communication skills, including ability to hold a room at the VP or C-suite level • Coaching mindset • Self-directed and proactive; able to manage a complex book independently • Bonus: Experience on the publisher side • Bonus: Familiarity with identity and audience solutions, including UID2, RampID, and first-party data strategies • Bonus: Experience with CMP/consent frameworks and downstream monetization impact • Bonus: Comfort with CS and CRM platforms and systematic data-driven book management

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