Client Success Manager – Workday

🔥 14 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $135k - $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Huron

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

Huron Consulting Group is a global consultancy that provides a wide range of services including strategy, operations, advisory, digital, technology, and analytics solutions to various sectors such as healthcare, education, energy, and financial services. Huron helps organizations navigate complex challenges and drive growth through tailored solutions and innovative strategies. The company employs a team of experts dedicated to delivering high-impact solutions that address the unique needs of each client, focusing on areas such as managed services, outsourcing, and leadership development.

📋 Description

• Serve as the primary point of contact and escalation for managed services clients • Build trusted, long-term client partnerships • Advise clients on Workday best practices, new features, releases, and optimization opportunities • Lead client governance activities, including check-ins, Quarterly Business Reviews, and roadmap discussions • Oversee end-to-end delivery of Workday managed services engagements • Ensure adherence to SLAs, quality standards, and contractual obligations • Monitor response times, service uptime, backlog health, and customer satisfaction • Proactively address service risks or deviations • Ensure appropriate resourcing, workload balancing, and skills alignment • Support RFP responses, renewals, expansions, Statements of Work, and change orders • Partner with sales, account leadership, and legal teams on contracts • Prepare and present performance and financial reports to clients and internal stakeholders

🎯 Requirements

• 5+ years of experience administering, supporting, or managing cloud-based enterprise application systems, with a strong preference for Workday • Workday implementation and/or post-implementation experience, including managed services, AMS, optimization, or support • Strong understanding of managed services delivery models, service level agreements (SLAs), and ITIL frameworks • Experience supporting client engagements, account management, renewals, and RFP responses in a professional services or consulting environment • Excellent communication and interpersonal skills, with the ability to build trusted relationships with clients and internal stakeholders • Bachelor’s degree in business administration, Information Technology, or a related field (or equivalent practical experience) • Workday certification(s) in functional and/or technical areas preferred • ITIL or other relevant service management certifications preferred

🏖️ Benefits

• Annual incentive compensation program • Medical coverage • Dental coverage • Vision coverage • Wellness programs

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