Senior Customer Success Manager

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $95k - $171k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Copeland

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1921

Copeland is a global company with a presence in multiple regions including North America, Europe, Asia Pacific, Latin America, and the Middle East & Africa. The company provides its services in a variety of languages to cater to different markets. Copeland is engineered for sustainability, indicating a commitment to eco-friendly practices. They offer resources for investors, news updates, career opportunities, patent information, and are focused on accessibility and privacy. This suggests a company that operates in a multinational and possibly diverse set of industries, with a strong emphasis on sustainability and inclusivity.

📋 Description

• Own the Verdant partnership as the primary Bueno counterpart • Build joint success plans and run regular working sessions with Verdant leadership, sales and delivery teams • Develop trusted relationships with hotel owners, asset managers, management companies, brands, general managers, chief engineers and facilities teams • Lead onboarding of hospitality portfolios and properties from signed agreement to live analytics • Deliver engineering analysis and reporting addressing HVAC and refrigeration faults, energy waste, kitchen and cold-storage performance, and comfort complaints • Develop and execute customer and partner success plans • Identify adoption, expansion and cross-sell opportunities and hand them to account management • Serve as escalation point for client and partner questions and issues • Train property engineering teams, operators and Verdant staff on Bueno features and best practices • Gather customer and partner feedback to inform account management and product roadmaps • Monitor MAU, NRR, NPS, realized energy savings and partnership health • Prepare reports and executive summaries for Bueno and Verdant leadership • Improve tools and processes and build repeatable hospitality and partner-led deployment playbooks • Help scale Bueno in the US

🎯 Requirements

• 5+ years in customer success, account management or client-facing delivery for B2B software or services • 3+ years managing complex, multi-level stakeholder relationships • Experience managing or growing a strategic partnership or channel relationship • Working knowledge of HVAC, refrigeration, building systems, energy efficiency, energy calculations, and measurement and verification (M&V) • Strong understanding of the built environment and building services • Strong ability to work in cross-functional remote teams • Excellent project and task management skills • Excellent verbal and written communication, including executive-level presentations • Demonstrated proactiveness and ability to self-manage • Must be authorized to work full time in the US • Ability to travel up to 20% • Strongly preferred: hotel and hospitality experience • Familiarity with hotel operations and engineering, including central plants, guest-room HVAC, kitchens and cold storage, laundry and pools • Knowledge of hospitality sustainability and energy programs, including ENERGY STAR, LEED or Green Key • Experience with hospitality technology such as building management systems, guest-room management systems and property management systems • Experience selling or delivering energy services, efficiency or smart building solutions through a partner • Experience in rapidly scaling, mission-driven teams and building processes and playbooks from scratch • Experience in analytics and data modeling • Technical expertise with refrigeration systems

🏖️ Benefits

• Medical insurance plans • Dental and vision coverage • 401(k) • Flexible time off plans • Paid parental leave • Vacation and holiday leave • End-to-end employee development from onboarding through senior leadership • Fully remote work arrangement • Opportunity to collaborate with team and leader on remote operating principles

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