Manager, Customer Success Management – Public Sector

🔥 15 hours ago

🇺🇸 United States – Remote

💵 $165k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chainguard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔐 Security

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.

📋 Description

• Report to the Sr. Manager of Customer Success (Enterprise US East & Public Sector) • Build, lead, and mentor a team of Customer Success Managers • Support career development, performance management, and skill enhancement • Develop and execute the overall Customer Success strategy with CSM and Professional Services leaders • Create customer engagement strategies to meet adoption, retention, and growth targets • Develop value- and customer-experience-oriented processes, including scale and automation • Monitor adoption metrics and create plans to mitigate churn risk and promote account expansion • Conduct account deep dives to drive adoption and account-level objectives • Manage escalated accounts, resolve issues, support teams and customers, and update senior leadership • Build executive-level client relationships and understand customer workflows and requirements • Serve as the voice of the customer to inform product improvements and innovation • Collaborate with GTM, Product, Engineering, and Sales teams to drive adoption, retention, and growth • Develop renewal forecasts and collaborate on weekly forecast aggregation at least six months ahead • Implement and refine operational processes and monitor industry trends and best practices

🎯 Requirements

• At least 3+ years of proven experience in a leadership role, with a strong background in people management • Experience in Cybersecurity, DevOps, or an adjacent space • Experience working with US Public Sector customers and their regulatory, compliance, and procurement requirements • Bachelor’s degree in a relevant field; advanced degree preferred • Demonstrated success in building and scaling CSM functions • In-depth knowledge of project management methodologies and practices • Excellent communication and interpersonal skills, including engagement with internal teams, external clients, and executive-level personas • Role must be based in the United States

🏖️ Benefits

• Work remotely with team meetup opportunities • Bi-annual destination summits • Monthly stipend for coworking spaces, phone and internet costs • Stock options upon hire and promotion • Participation in secondary offerings • 10 years to exercise stock options • 100% covered health, vision and dental insurance premiums for employee and dependents • Unlimited flexible time off • 18 weeks paid parental leave for birthing parents • 12 weeks paid parental leave for non-birthing parents • Flexible parental leave usage throughout the child’s first year

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